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Eight Ways MightyCall is the Best Alternative to Google Voice
In this article we cover:
- Why VoIP is good for business communication;
- Why MightyCall’s virtual phone number is better than Google Voice in terms of business;
- What features MightyCall offers for business owners which Google Voice lacks
- Why Google Voice is not a consistent virtual phone system.
Why Google Voice is not a good virtual phone number for business
In the not-so-recent past the majority of people considered voice-over-IP technology an unexplored novelty suitable for tech-savvy users only. However, over the last decade VoIP communication has become a viable alternative to mobile carriers, both for personal and business use. Internet technology offers a larger range of call processing features at affordable rates. The proliferation of wide-bandwidth connections made such systems adequately reliable for conducting even the most important conversations. In contrast to the past mobile monopoly, today small business owners and freelancers are facing the reverse problem: there are just too many VoIP providers to choose from. Some of them are long-established projects of internet corporations; some are smaller independent services. One of the best known VoIP solutions is Google Voice, so let’s find out how it compares to MightyCall.
Google Voice: rise and fall
Google was one of the first corporations to explore the field of voice-over-internet protocols. In 2009, the internet-giant acquired a project called GrandCentral. After a couple of improvements, it was launched under the name “Google Voice” and enabled Google account users to make calls via the internet. At the dawn of internet-based voice interaction, the idea of a virtual phone number associated with the user ― and not the cellphone ― was amazingly innovative, even revolutionary. It eliminated the need to worry about phone number porting when switching from carrier to carrier; it allowed to use a single number for multiple devices. And it was extremely affordable. Many people have been using this service for years to stay in touch regardless of the cellphone they currently use. Many people have never thought of switching to an alternative option. But what if it’s time for a change?
Let’s face it: however great Google Voice seemed in the past, now it is lagging behind its competitors. Actually, it’s dying. Recently, we’ve witnessed Google toying with its Hangouts messaging client and designing an ambitious, yet highly-controversial Project Fi ― but nothing has been done for Google Voice. Such stagnation is unacceptable in the world of demands and standards constantly changing against the background of rapid technological advance.
Nevertheless, Google Voice works and people are using it out of habit. Yes, it is still a feasible solution for personal communication needs, but its business functionality is not quite developed. At the very beginning, Google Voice was just a side project and Google wasn’t going to invest massive engineering efforts and funding in it. That’s a common fault with internet-giants: to launch a lame side service which will become popular due to company-wide marketing policy, not because of exceptional quality. Being great in one field does not instantly make a company proficient in another (even adjacent) industry. A company which manufactures fighter jets will hardly design a good passenger plane and vice versa― although both machines fly and have wings, the requirements are utterly different.
From the very beginning, MightyCall’s virtual phone system was designed specifically for individual entrepreneurs and small business owners. We study the needs of our potential customers incessantly and update our product accordingly. MightyCall features a wide spectrum of functions aimed at efficient call processing, reducing communication expenses and increasing profits of entrepreneurs and small business owners.
Why is MightyCall a better alternative?
MightyCall contributes to your professional image. It’s just like with email addresses: email@example.com is less likely to find clients than firstname.lastname@example.org even if both of them have similar experience, skills and portfolio. Even your contact data should look professional and easy to memorize. MightyCall is ready to supply a variety of virtual phone numbers to satisfy your demands: a choice from available local numbers, a vanity number (with easily-remembered sequence of digits) or a toll-free number. With Google you only get a very limited choice of ordinary sequences.
Google Voice is not a consistent call processing system. In contrast, MightyCall is a feasible alternative to a professional PBX. We are able to provide 45 channels to your virtual phone number, and Google has… one. With all these channels MightyCall can offer unlimited extension numbers to all your departments and team members to be directly accessible through a single call processing system. Just add a short combination to forward a call to their devices (landline, mobile, internet telephony). As for automated forwarding, our system is more versatile: you can configure the system to ring all your devices simultaneously, in sequence or according to custom algorithm. Small business requires constant attention, so calls can also be forwarded to any location you specify.
An entrepreneur naturally doesn’t want to miss an important call, but any human being wants his/her privacy intact. Google Voice covers this only partially: you can tune it to cease forwarding when business hours are over, so anyone calling in the evening ends up without a response. In contrast, our virtual phone system prompts late-night callers to leave a voicemail: you’ll listen or read it (we offer transcriptions) in the morning and act accordingly. Moreover, with a bit of tuning, you can create a VIP list of numbers and allow the callers from the list to reach you regardless of time. No calls will be lost!
MightyCall’s virtual receptionist saves your resources. Small business owners often don’t think about call avoidance. Big corporations, however, started avoiding calls a long time ago, after they calculated the cost of settling a single issue on the phone. Human operators are dramatically inefficient in terms of cost. That’s exactly why it is so hard to get to a live operator via a hotline: customers are repeatedly encouraged to use one of the available self-service options. By the way, Google Voice also doesn’t offer direct customer support via the phone, its users are forced to use the official forum instead.
If you’re feeling that answering calls and repeating the same information over and over again robs you and your team of valuable time, start using a virtual receptionist. Not only can you configure the voice menu to forward an inbound call to a desired department/employee. You can also treat your callers with tons of essential information like your business hours, frequently asked questions, availability of certain services, etc. A caller gets information he needs and you don’t have to reiterate on routine tasks betters suitable for a robot: everyone is happy. Another way to save time is developing your website ― let the potential customers find out answers to their questions themselves, place an order or pinpoint your location on the map. But what does that have to do with MightyCall?
Well, we have something that Google Voice lacks: exclusive complementary WordPress widgets fully supported by our system. Thus, a neat-looking Contact Us widget lets you provide explicit contact information in a compact, stylish manner. Mark your office on a map, publish your virtual phone number, business hours, social media profiles, photos and many more. Should a visitor wish to call your company, let him/her do it instantly without even touching the phone: our Click-to-Call widget will do the job.
Click-to-Call allows to dial your business number via VoIP, leave a message or a call-back request. And what is really amazing, you can receive all the messages to your MightyCall mobile application and even assign them to other team members. Furthermore, it is possible to connect your MightyCall account to social networks and monitor tweets, messages and posts related to your business. Thus, your mobile phone turns into a truly multi-purpose yet easy-to-use communicational Swiss Army knife.
Assess your communication to improve customer service. For a head of a small business, being in control of your own staff is vital. Our dashboard provides all the communication statistics in one place in an easy-to-analyze manner. You can evaluate the answered/missed calls ratio, outgoing vs. incoming calls, messages and much more. With MightyCall’s dashboard you will always be aware of which team member works harder and which has been lazy lately, which communicational aspects work as planned and which ones require extra attention. You can also post notifications and to-do lists for employees.
In terms of reliability and user support, MightyCall is also at an advantage. For reasons mentioned above, Google Voice users get support only through internet-forums (that’s Tier 0) while we value our customers and provide Tier 3 B2B support. You can a stay assured that in case a problem occurs at our side, we’ll deal with it as fast as possible.
To sum up, MightyCall is a professional communication solution specifically designed to satisfy the demands of individual entrepreneurs and small/medium business owners. We never cease to study user feedback and the needs of our potential clients with a single task of providing our subscribers with the best possible service. Therefore, we often update MightyCall and add even more features. Google Voice is a long-neglected product of a global corporation. Initially, it was designed for personal use and is still suitable for that role, but not for business. Modern business communication just requires more functions than Google Voice has to offer.
The MightyCall team understands that the most vital aspects of flawless customer experience are: proportion of missed calls, time it takes to answer and accessibility. Here are a few examples of what we provide to enhance these aspects:
- Many concurrent conversations. Google Voice only enables a single incoming conversation.
- Interactive virtual receptionist, helping to reach a particular person/department quickly;
- Four algorithms of call forwarding: a flexible setup to reduce call answer time in different conditions;
- Detailed statistical data to determine the communicational efficiency of a particular employee, department or a company as a whole;
- Website widgets and social media integration to fully utilize the potential of the internet;
- Call forwarding rules based on time of day, VIP lists and the dialed extension.
- Efficient team collaboration with internal calls, multiple extensions, presence status, task lists, etc.
With a plethora of useful features, highly-customizable layout and reasonable rates, MightyCall is a good option for a business owner who realizes the need for a better virtual phone number provider. Give us a try: with a 30-day money back guarantee and 2-minute subscription process, you don’t risk anything. And if you’re a Google Voice refugee, we can easily port your existing number to our system.