Zoom has become a trusted name in business communication, especially for video conferencing and virtual collaboration. However, when it comes to its cloud phone system, it doesn’t always deliver all the tools growing teams need. Fortunately, there are companies like Zoom Phone that address these gaps and offer a more inclusive solution.
In this guide, we’ll explore some of Zoom’s alternatives, so you can find a service that suits your team’s communication needs.
Best Zoom Phone alternatives: Comparison
This table breaks down a few strong Zoom Phone alternatives, covering what they offer and how they’re different:
| Provider | Starting price | Unlimited calls in the US and Canada | SMS/MMS | Business numbers included | Free trial | G2 rating |
|---|---|---|---|---|---|---|
| Zoom Phone | $10/mo | Included | Included | 1 local | No | 4.5 |
| MightyCall | $20/mo | Included | Included | 3 toll-free and local | Yes | 4.5 |
| OpenPhone | $19/mo | Included | Included | 1 local or toll-free | Yes | 4.7 |
| Dialpad Connect | $27/mo | Included | Included | 1 local | Yes | 4.4 |
| Grasshopper | $18/mo | Included | Included | 1 local or toll-free | Yes | 3.9 |
| Google Voice for Business | $10/mo | Included | Included | 1 local | No | 4.1 |
| Line2 | $9.99/mo | Included | Included | No | No | 2.7 |
| Ooma Office | $19.95/mo | Included | Pro required | 1 local or toll-free (with user numbers) | No | 4.6 |
| CallHippo | $25/mo | Included | Included | 1 local | Yes | 4.4 |
| Net2Phone | $28.99/mo | Included | Included | 1 local | No | 4.4 |
| Toky | $25/mo | Pay-as-you-go | Included | 1 local or toll-free | No | 3.7 |
How we evaluated these alternatives to Zoom Phone
When evaluating VoIP services, we considered certain factors. We examined Zoom Phone alternatives based on the following criteria to see if they meet high standards.
- Price: Available services based on different price plans
- Call quality: Clean quality without glitches and call drops
- Key features: All the important VoIP features – call recording, voicemail, call forwarding.
- User experience: G2 ratings and reviews
- Integration options: The Possibility of integrating with CRM platforms
- Support channels: Available contact methods to reach out to the support team
What is Zoom Phone?
Zoom Phone is a cloud-based business phone system developed by Zoom Communications, Inc., the U.S.-based company best known for its video conferencing platform. It was launched as part of Zoom’s expanding communications suite, allowing businesses to make and receive voice calls using the same platform many teams already rely on for virtual meetings.
It supports VoIP calling, extension-to-extension dialing, and integrates with multiple devices and apps.
Since its launch in 2019, Zoom Phone has gained popularity among hybrid and remote teams, particularly in North America. It’s available as a bundle with other Zoom tools under the Zoom Workplace plan.
Key features
- Advanced call routing and management
- Bring Your Own Carrier support
- Voicemail and call recording
- Integration with Zoom Meetings and Zoom Rooms
- Admin and analytics tools via the Zoom dashboard
- Use across desktop, mobile, and Zoom apps
Integrations
- Salesforce
- Slack
- Microsoft
- Google Calendar
Pricing
- US & Canada Metered: $10/month/user
- US & Canada Unlimited: $15/month/user
- Global Select: $20/month/user
Free trial
Zoom Phone does not currently offer a free trial.
Why businesses choose Zoom Phone
Zoom Phone has become a popular choice for businesses of all sizes thanks to its ability to combine modern telephony with the familiar Zoom ecosystem. Especially appealing to remote and hybrid teams, it offers:
- Unified communication in one platform: Businesses appreciate having voice, video meetings, chat, and SMS all in one app. It reduces the need for multiple tools and improves user adoption across teams.
- Enterprise-grade reliability and features: Features like call queues, auto attendants, QoS dashboards, and voicemail transcription ensure professional call handling and service quality.
- Scalable international coverage: Zoom Phone supports global operations with local calling capabilities in 45+ countries.
- Robust integrations and developer support: Native integrations with platforms like Microsoft Teams, Google Workspace, and Salesforce, along with access to APIs, let teams work more efficiently.
Why consider Zoom Phone alternatives?
Here’s why an alternative to Zoom Phone may be a more practical option for your business.
Limited call center functionality
Zoom Phone is designed for basic business calling, not advanced contact center needs. It doesn’t offer built-in tools like auto dialers, smart routing, or supervisor dashboards, which are essential for customer service and support teams.
Lacks some native calling features
Important features, such as advanced analytics and call queue management, are either missing or only available in higher-tier plans. Many competitors of Zoom Phone include these by default.
Limited user management and admin controls
Zoom Phone lacks some of the role-based access controls and user oversight features that larger teams depend on. Businesses that need granular permissions, detailed user activity tracking, or multi-level admin roles will find other, more flexible options.
Not ideal for small teams
While Zoom Phone is designed to support enterprise-grade communication, it may feel oversized for smaller teams. The platform’s layout may be more complex than a small business typically needs or wants to manage. Support for smaller customers is also often limited, with priority given to larger accounts.
10 top alternatives to Zoom Phone: An overview
This section explores the 10 best Zoom Phone alternatives for business that stand out in different ways:
- MightyCall
- OpenPhone
- Dialpad Connect
- Grasshopper
- Google Voice for Business
- Line2
- Ooma Office
- CallHippo
- Net2Phone
- Toky
1. MightyCall
MightyCall is one of the best Zoom Phone alternatives. It’s an all-in-one call center solution that makes handling both inbound and outbound calls effortless. With tools like auto-dialers, live call monitoring, enterprise-grade infrastructure, and quick, reliable support, teams can communicate faster, smarter, and more professionally. Packed with advanced features, it’s built to handle high call volumes without ever sacrificing quality.
Features
- Auto dialers
- Real-time analytics
- AI call summary
- Multi-level IVR
- Call recording
- Voicemail-to-text
Integrations
All major CRMs
Pricing
- Core: $15
- Pro: $23
- Power: $30
- Enterprise: Custom price
Free trial
MightyCall offers a 7-day trial.
Support channels
MightyCall is known for having one of the most responsive and helpful support teams in the industry. Best of all, you’ll be speaking with real people, something that’s becoming increasingly rare. You can reach them through multiple channels:
- Live chat: Get instant help by chatting directly with support agents on the website.
- Phone: Prefer to talk? Call +1 (888) 256-8312, extension 2.
- Email: Send your questions to support@mightycall.com.
- Help center: Explore useful articles or submit a ticket via the online form.
What makes it better than Zoom Phone?
- More intuitive setup and management: MightyCall offers a simpler, more user-friendly onboarding process, making it easier for teams to get up and running quickly.
- Advanced call center tools included: Features like auto dialers, live call monitoring, and enterprise-grade redundancy are built in, whereas Zoom Phone focuses more on basic VoIP calling.
MightyCall limitations
- Limited international calling options: Although it covers many regions, global calling coverage is not as extensive as that of some competitors.
- Fewer third-party integrations: Compared to large VoIP providers, MightyCall’s integration library is more limited.
Customer feedback
Rating: 4.4/5.0 on G2
MightyCall holds an impressive rating on G2, with users frequently praising its reliability, intuitive interface, and highly responsive support team. Many appreciate the strong value for money and the call management features that make handling high volumes easier. On the downside, some customers express a wish for broader integration options and more comprehensive global calling coverage.
Rahul R.
Senior Technician Enterprise (> 1000 emp.) |
07/04/2023 "With the help of MightyCall now we can easily analyze our calls with the help of the dashboard we have multiple options like call baring, agent report, call listening and many more which help my business to grow further. In MightyCall we create a group and make our conference call while sitting at any place and the best part is that they use artificial intelligence to monitor call quality."
|
Best for
MightyCall is ideal for small to mid-sized businesses looking for a reliable, user-friendly call center platform that efficiently manages high call volumes without compromising quality or support.
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2. OpenPhone
OpenPhone is a San Francisco-based company launched in 2018 with a mission to make business communication simpler for small teams, startups, and independent professionals.
Unlike Zoom Phone, which is part of a broader enterprise suite, OpenPhone is built specifically as a cloud phone system with a user-first approach. It focuses on streamlined calling, texting, and internal messaging, with updates driven by customer feedback and evolving team needs.
Features
- Auto attendant and call routing
- Call recording and history logs
- Custom working hours and availability
- AI-powered Sona assistant
- Contact notes and caller insights
- Shared numbers and internal team messaging
Integrations
- Slack
- Zapier
- Jobber
- Gong
- Google Contacts
Pricing
- Starter: $19/user/month
- Business: $33/user/month
- Scale: $47/user/month
Free trial
Yes, a 7-day free trial is available.
Support channels
Email and live chat are available during business hours, along with a detailed help center. Responses typically come within 24 hours.
What makes it better than Zoom Phone?
- Simpler, startup-focused experience: OpenPhone is explicitly designed for small businesses and startups, with a relatively simple interface and fewer enterprise-level complexities than Zoom Phone.
- Built-in contact management: This Zoom Phone competitor includes basic CRM features, such as contact notes, labels, and shared inboxes, which are ideal for teams that want to track conversations without a separate system.
- AI-powered assistant (Sona): OpenPhone offers a 24/7 AI agent that can answer calls, respond to common questions, and capture leads.
OpenPhone limitations
- Limited analytics: Reporting tools are basic and may not meet the needs of businesses that rely heavily on call metrics.
- No phone support: OpenPhone only offers email and live chat, with no live phone support.
- Fewer global options: International calling and global number availability are more limited than with services like Zoom Phone.
- Some advanced features are paywalled: Certain tools are only available on higher-tier plans or as add-ons.
Customer feedback
Rating: 4.7/5.0 on G2
Users praise OpenPhone for its ease of use and quick setup. Features like call recording, voicemail transcription, and integrations with other tools are also popular.
However, some users report issues, such as messages not syncing properly or occasional delays in the app. Others note that basic features, such as call hold or using multiple numbers, are missing or only available on higher-tier plans.
There are a few areas where I think it could improve, especially when it comes to reporting.
For example, I’d love to see the ability to schedule reports to be sent via email automatically, right now it manual. It would also be helpful if reports included more context, like employee names or IDs, so it’s easier to track activity across the team. –
Best for
Smaller, growing teams that want a modern phone system with smart features and a mobile-first experience.
3. Dialpad Connect
Dialpad Connect is a modern, cloud-based communication platform that combines voice calling, team messaging, and video meetings in one place. Founded in 2011 and based in San Francisco, it serves thousands of companies worldwide.
Dialpad was designed with AI at its core, which helps teams communicate more efficiently and gain deeper insights from every conversation.
Features
- Calling across desktop, mobile, and desk phones
- Custom routing and call handling
- Call summaries with highlights and action items
- Screen capture during calls
- Analytics and reporting
Integrations
- Salesforce
- Zapier
- Zendesk
- Slack
- Microsoft Teams
Pricing
- Standard: $27/user/month
- Pro: $35/user/month
- Enterprise: Custom pricing
Free trial
Dialpad offers a 14-day free trial.
Support channels
Dialpad provides support through email and a help center for all users. Live chat and phone support are available on higher-tier plans, with generally fast response times for Pro and Enterprise customers.
What makes it better than Zoom Phone?
- Smarter AI tools: Dialpad’s real-time transcription and AI call summaries go beyond what Zoom Phone offers.
- More mobility options: Easy transitions between devices, such as from a desk phone to a mobile device, are a strong point for this competitor.
Screen capture during calls: Ideal for support and quality assurance, this feature isn’t part of Zoom Phone’s standard offerings.
Dialpad Connect limitations
- Learning curve for advanced features: Configuring AI tools, analytics, and call routing options may require time and onboarding, especially for administrators.
- Limited international support on basic plans: Some global calling features and international numbers may require an upgraded plan or additional add-ons.
- Fewer industry-specific tools: Unlike some competitors, Dialpad doesn’t offer specific features for sectors like healthcare, legal, or finance out of the box.
Customer feedback
Rating: 4.4/5.0 on G2
Dialpad Connect users find it convenient to check voicemails or read call transcripts later, which helps with follow-ups. The AI tools, such as live transcription and call summaries, save time and help teams stay organized.
Some users report that it takes a little time to learn, especially for administrators setting everything up. There are also minor technical issues from time to time. A few people mentioned extra charges for texting, even when they didn’t use it.
There are times where phone calls may ring on the connected cell phones and we are unable to answer. 95% of the time it works, but there are times where we cannot connect and have to call back the customer. –
Read the full review
Best for
Dialpad Connect works well for remote teams, sales and support staff, and growing businesses.
4. Grasshopper
Grasshopper is a long-running VoIP phone service for entrepreneurs, freelancers, and small teams. Founded in 2003 and based in the USA, Grasshopper focuses on helping users maintain a professional image through easy-to-manage business phone numbers.
It’s a popular alternative to Zoom Phone for those who don’t require advanced collaboration tools but want simple and reliable call handling. Today, it serves over 300,000 customers across North America.
Features
- Call forwarding, call screening, and call transfers
- Voicemail with transcription
- Simultaneous call handling and custom greetings
- Multiple extensions for team members or departments
Integrations
Grasshopper does not support integrations with CRMs or other business applications.
Pricing
- True Solo: $18/month/account
- Solo Plus: $32/month/account
- Small Business: $70/month/account
Free trial
You can try Grasshopper free for 7 days.
Support channels
Support is provided via phone (during business hours), email through a contact form, and an online help center with guides and FAQs.
What makes it better than Zoom Phone?
- Simplicity: Grasshopper is easier to set up and manage for users without technical backgrounds. There’s no need for a complex onboarding process.
- Plans for individuals: Grasshopper offers entry-level pricing explicitly designed for solo users, which Zoom Phone doesn’t.
- Live receptionist option: With an add-on service (via Ruby), Grasshopper users can offer live call answering to boost professionalism, a feature Zoom doesn’t provide directly.
Grasshopper limitations
- No video or team chat tools: Unlike Zoom Phone, Grasshopper focuses only on voice and voicemail features.
- No app integrations: It doesn’t integrate with CRMs or other platforms, which limits automation or centralized workflows.
- Dated interface: While functional, its design and user experience feel less modern than those of newer phone systems.
Customer feedback
Rating: 3.9/5.0 on G2
Many users appreciate Grasshopper for its simple, user-friendly setup. Others note excellent call quality and specific features, such as custom greetings.
However, a few users have reported occasional connectivity issues and the lack of any integrations. Some had to transition to more feature-rich services as their teams and businesses expanded.
It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app. –
Read the full review
Best for
Freelancers, solo business owners, and small teams looking for a straightforward, voice-only phone system.
5. Google Voice for Business
Google Voice for Business is a virtual phone service built by Google to support modern communication for teams and small companies. The platform was relaunched in 2018 as part of Google Workspace. It offers simple voice calling, voicemail, and call management features.
As a fully cloud-based platform, it’s especially convenient for firms already using Google’s productivity tools. As a cost-effective VoIP solution, it’s a simpler alternative to many similar tools.
Features
- Call routing & auto attendant
- Voicemail with transcription
- Call recording (on-demand and automatic)
- Call queues and monitoring
- Global call support (with add-ons)
Integrations
- Google Calendar
- Google Meet
- Google Drive
- Gmail
Pricing
- Starter: $10/user/month
- Standard: $20/user/month
- Premier: $30/user/month
Free trial
Google Voice is not included in the standard 14-day Workspace trial, so there’s no free alternative.
Support channels
Support is available through email, the help center, and community forums. Priority support is only offered with higher-tier Google Workspace plans.
What makes it better than Zoom Phone?
- Tighter Google Workspace integration: Google Voice is built to work natively with Gmail, Google Calendar, and Google Meet, which offers a better experience for existing Google users.
- Simpler setup and management: It’s easier to deploy and use than Zoom’s more complex admin tools.
- Lightweight, no-frills design: Perfect for teams that don’t need advanced call center features and want a straightforward communication tool.
Google Voice for Business limitations
- Limited third-party integrations: No native support for CRM, helpdesk, or team collaboration platforms outside Google.
- Fewer advanced features: Lacks the call queues, monitoring, and granular analytics that are available with Zoom Phone.
- Not ideal for scaling: May not meet the needs of larger or multi-site teams that require enterprise-level tools.
Customer feedback
Rating: 4.1/5.0 on G2
People find Google Voice helpful for keeping business and personal calls separate, as it allows them to have a local number, use voicemail transcription, and block spam. Many also appreciate how well it works with other Google tools.
Some mention issues with call quality or missed notifications. Others feel that the service is too basic for more advanced needs, and managing multiple accounts on a single device can be challenging.
Customer support is not up to par, the number of features is lacking compared to modern VoIP providers –
Read the full review
Best for
Small businesses and teams already using Google Workspace who need a low-maintenance calling system.
6. Line2
Line2 is a cheap alternative that gives individuals and small businesses a second phone line on their existing devices. It was launched in 2008 as the San Francisco-based company Toktumi. The service has now been in operation for over 15 years and is recognized for its reliability, despite some minor setbacks along the way.
Line2 acts as a virtual phone system, allowing users to manage multiple internal lines and forward calls to various devices, such as mobile phones and fax machines.
Features
- Call routing and forwarding
- Caller ID and call screening
- Call blocking
- Voicemail with transcription
Integrations
No current third-party integrations available.
Pricing
Flat rate: $9.99/month per line.
Free trial
No free trial, but a 30-day money-back guarantee is offered.
Support channels
Support is available via email and phone. There’s also an online help center with FAQs and setup guides. Typical response time is within 24-48 hours.
What makes it better than Zoom Phone?
- Simpler pricing: One low-cost plan with no complex tiers or add-ons.
- Lower barrier to entry: No lengthy onboarding or setup, which is helpful for businesses that just need a second number.
- Dedicated desktop and mobile apps: This competitor offers a consistent experience across devices, making it ideal for solo users.
Line2 limitations
- No third-party integrations: You can’t connect it to CRMs or helpdesk tools, so you’ll miss out on workflow automation and syncing data across platforms.
- Lacks collaboration features: No shared inboxes, team messaging, or call analytics.
- Not built for scaling: Limited when it comes to managing larger teams or setting up full phone systems.
Customer feedback
Rating: 2.7/5.0 on G2
Line2 receives mixed reviews from users, with many appreciating its affordability and ease of setup. It’s sometimes praised as a simple way to add a second line for personal or business use, especially on mobile devices.
However, common complaints mention inconsistent call quality, unreliable texting, and limited customer support. Users also express frustration with frequent connection issues, limited messaging features, and a lack of integrations or advanced tools.
There are some downsides. Texting is glitchy and it only allows one photo (attachment) per text, Not great if, like me, you need to send multiple photos, you end up needing to send multiple texts. –
Read the full review
Best for
Solo professionals or small teams that don’t require integrations, analytics, or workgroup-based calling features.
7. Ooma Office
Ooma Office is one of the top Zoom Phone alternatives. It was created by Ooma, Inc., a US company founded in 2004 and based in Sunnyvale, California. The company first established its name by providing home phone services, and then expanded into the business market to address the growing demand for flexible, internet-based communication solutions.
Ooma Office operates on the company’s proprietary VoIP infrastructure. This allows them to offer reliable nationwide coverage and help users make and receive calls from both desktop and mobile devices.
Features
- Virtual receptionist (auto attendant)
- Call forwarding
- Voicemail with email audio delivery
- Ring groups and extension dialing
- Conference calling
Integrations
- Salesforce
- Hubspot
- Square
- Microsoft Dynamics 365
- Clio
Pricing
- Essentials: $19.95/user/month
- Pro: $24.95/user/month
- Pro Plus: $29.95/user/month
Free trial
Ooma Office doesn’t offer a free trial but includes a 30-day money-back guarantee.
Support channels
Ooma Office offers live chat and email support on weekdays, as well as round-the-clock telephone assistance for urgent issues. Customers can also use the online help center, join community forums, and receive assistance with setup when getting started.
What makes it better than Zoom Phone?
- Desk phone support: Zoom Phone is more cloud and mobile-first, while Ooma offers better support for traditional desk phones out of the box.
- Simple setup and onboarding: Ooma is praised for being more turnkey for small businesses. Zoom Phone may require additional administrative setup, especially when integrated with other Zoom products.
- Built-in phone features: Ooma is better than Zoom Phone in that it offers a more self-contained solution, with essential features included.
Ooma Office limitations
- Fewer integrations/video tools: Ooma Office primarily focuses on voice and messaging, so it doesn’t offer as many integrations as platforms like Zoom. Additionally, video conferencing is only available on higher-tier plans.
- Basic mobile app experience: The mobile app gets the job done but lacks some of the polish and advanced functionality of competitors.
Customer feedback
G2 rating: 4.6/5 on G2
Ooma Office is popular with businesses for being simple, cost-effective, and reliable for everyday use. People appreciate that it’s easy to manage, works well on mobile devices, and offers just the right amount of features without being overwhelming.
On the downside, some users report experiencing call delays, occasional outages, and an excessive number of nuisance calls. Others say support can be hit or miss, especially with technical issues or billing questions.
The only real downside to Ooma is that you are dependent on a stable and reliable internet connection…which includes not just the internet provider service, but your modem hardware working properly. –
Read the full review
Best for
Solo professionals and small businesses looking for a straightforward, dependable phone system.
8. CallHippo
CallHippo is a cloud-based phone system for modern business communication. Founded in 2016, it operates globally with a presence in the USA and a development hub in India. The platform helps companies streamline customer support and sales operations by providing virtual numbers, smart call handling, and tools for team collaboration.
Accessible via mobile apps, browsers, and Chrome extensions, CallHippo is built to support distributed teams and growing businesses.
Features
- Smart IVR and call routing
- Power dialer for efficient outbound calls
- Call monitoring with whisper and barge options
- Real-time analytics and reporting dashboards
- Pause and resume call recording
Integrations
- Pipedrive
- Zoho
- Zapier
- Zendesk
- Shopify
- Salesforce
Pricing
- Starter plan: $25 per user/month
- Professional plan: $40 per user/month
- Ultimate plan: $55 per user/month
- Enterprise: price not disclosed
Free trial
CallHippo gives you a free 10-day trial.
Support channels
CallHippo offers 24/7 live chat and email support, as well as an online help center. The team is generally helpful, though response times can be slower during peak periods.
What makes it better than Zoom Phone?
- More advanced outbound tools: It’s better than Zoom Phone for outbound-focused features like a power dialer, call queuing, and live coaching (call whisper and barge).
- Broader international coverage: CallHippo provides access to local and toll-free numbers in over 50 countries, offering more competitive international call rates, whereas Zoom Phone’s global capabilities are more limited.
- Stronger call center functionality: CallHippo includes advanced call center tools by default, while Zoom Phone users require third-party tools or higher-tier plans to achieve similar capabilities.
CallHippo limitations
- Inconsistent call quality internationally: Local call quality is solid, but users have noted occasional audio delays or dropped calls on international connections.
- Not built for enterprise-scale UCaaS: CallHippo doesn’t include video conferencing, instant messaging, or team collaboration tools, which makes it less suitable for companies looking for a full unified communications solution, such as those offered by Zoom.
Customer feedback
Rating: 4.4/5.0 on G2
Many users appreciate how smoothly CallHippo integrates into their daily operations, offering reliable service and helpful support. The onboarding process is straightforward, and many note that the dashboard provides useful insights for managing teams and tracking performance.
On the downside, some users feel the platform could be more refined. A few experience occasional performance issues or find the apps less responsive than expected. Others mention a lack of deeper customization or flexibility, especially when it comes to integrating with other tools.
While overall CallHippo works well, the mobile app could be improved—it sometimes feels less responsive compared to the desktop version. Also, more integrations with CRM tools would make the platform even more powerful. However, these are minor issues and don’t affect our core use of the service. –
Read the full review
Best for
Sales and support teams that need an affordable virtual phone system with strong outbound features and global reach.
9. Net2Phone
Net2Phone is a US-based business communications provider founded in 1990 by telecom entrepreneur Howard Jonas. As an early innovator in VoIP technology, the company helped lead the shift from traditional telecom systems to internet-based calling.
Headquartered in Newark, New Jersey, Net2Phone operates across North America and parts of Europe, including the United States, Canada, Mexico, Brazil, and Spain. It is a subsidiary of IDT Corporation.
Features
- Custom welcome menus (standard, after hours, holiday)
- Call blocking
- Call recording
- Voicemail and on-hold options
- Call analytics
Integrations
- Microsoft Teams
- Salesforce
- Zoho
- Slack
- Zapier
Pricing
- Essentials: $28.99 per user/month
- Professional: $35.99 per user/month
- Ultimate: price not disclosed
Free trial
Like Zoom Phone, Net2Phone doesn’t offer a free trial.
Support channels
Net2Phone offers support by phone, email, and a help portal, but response times and effectiveness vary.
What makes it better than Zoom Phone?
- Stronger voice-centric toolset: While Zoom Phone extends from a video-first platform, Net2Phone is a telephony-focused service from the ground up, with more mature voice features.
- Personalized onboarding support: This competitor assigns dedicated onboarding specialists to help set up the system, configure devices, and port numbers. This is something Zoom typically only does at scale, with less personalized assistance.
- Global infrastructure and presence: With operations in multiple countries across the Americas and Europe, Net2Phone is well-positioned to support businesses with dispersed or international teams.
Net2Phone limitations
- No free trial: Unlike many of its competitors, Net2Phone doesn’t offer a trial period.
- Onboarding can be cumbersome: Some customers report a frustrating setup process, especially when migrating from legacy systems or reconfiguring desk phones.
- The prices aren’t the lowest: It’s not a budget service. While competitive for what it offers, it may not be suitable for very small businesses or startups with tight cost constraints, especially when compared to simpler VoIP tools.
Customer feedback
Rating: 4.4/5.0 on G2
Many users highlight positive interactions with onboarding specialists or support staff. They also note that the system can be simple enough for everyday communication needs once it’s properly set up.
However, a significant number of people report serious frustrations. Complaints focus on poor communication, billing confusion, and technical issues that interrupt daily operations.
they don’t know how their product integrates with your own custom set up, so the support they provide is minimal. It’s too bad because if they could get their products to work well with teams calling that would be the best since this is industry standard. All telephone calls and routing has to go through their portal, not teams admin portal. –
Read the full review
Best for
Mid-sized teams and larger organizations (100+ users) that can invest a bit more in a reliable VoIP system.
10. Toky
Toky is a cloud-based VoIP phone system that was launched in 2014, and it’s headquartered in Mexico. Designed for global accessibility, it supports teams across various platforms, including Windows, macOS, Linux, iOS, and Android. Toky powers voice calls, messaging, and call routing for over a thousand businesses worldwide, with a strong focus on helping sales and support teams stay connected.
It’s not packed with collaboration tools, but it’s one of the top alternatives to Zoom Phone. It’s appreciated for its cross-platform availability, global number coverage, and simple auto-dialing features.
Features
- Call forwarding and smart routing based on agent availability
- Call filtering and business hours configuration
- Voicemail and greetings in multiple languages
- Built-in auto dialer for outbound calls
- Call recording and call history tracking
Integrations
- Salesforce
- Pipedrive
- Kustomer
- Zoho
- Hubspot
Pricing
- Entrepreneur Plan: $25/user/month
- Business Plan: $35/user/month
- Enterprise: custom pricing
Free trial
No official free trial or refund policy listed.
Support channels
Support is primarily handled via email and an online help center. There’s a searchable knowledge base with FAQs and setup guides, but no live chat or telephone assistance is available. Response times may exceed 24 hours.
What makes it better than Zoom Phone?
- Broader international number coverage: Toky offers virtual numbers in over 60 countries, which surpasses Zoom Phone’s more limited global availability.
- Simpler outbound automation: This alternative includes an auto-dialer by default, whereas Zoom Phone requires external tools or integrations for this feature.
- Broader platform compatibility: Works across Windows, macOS, Linux, iOS, and Android, which makes it more flexible for mixed-device teams.
- More customizable call flows: Toky’s IVR and routing settings give teams more control over call management out of the box.
Toky limitations
- No internal messaging tools: Teams can’t chat or coordinate within the platform, which may limit collaboration.
- Call quality inconsistencies: Users occasionally report dropped calls or low audio quality, especially on international routes.
- Minimal onboarding assistance: There’s little in the way of personalized training or live setup help for new users.
Customer feedback
Rating: 3.7/5.0 on G2
Users appreciate Toky for its straightforward interface and practical features, such as voicemail, SMS, and call recording. Many highlight its ability to handle international calls, integration options, and helpful reporting tools as key advantages for everyday business use.
However, some point out drawbacks, such as occasional bugs in the mobile app, delayed notifications, and limitations in CRM syncing. Others feel the pricing is on the higher side and mention that customer support can be slow.
Though there is an extension number in my profile settings, I still ( after 2 years of using the tool) haven’t found a way to receive calls- neither on desktop nor on mobiles. –
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Best for
Small to medium-sized businesses that want outbound sales automation and basic call management tools.
How to choose the right Zoom Phone alternative?
Choosing the right Zoom Phone alternative depends on several factors that will ensure the platform suits your business needs.
- Choose call quality and reliability: The quality of your telephone calls is important for smooth business operations. Look for a VoIP solution that guarantees high-definition audio and minimal downtime.
- Opt for scalability: As your business grows, your phone system should grow with it. Select a service that can scale up or down easily based on your needs.
- Integration capabilities: A good alternative should easily integrate with the tools you already use.
- Consider pricing and flexibility: Take into account your budget and the pricing structure that best suits you. Look for options that offer flexible plans, allowing you to choose a package that suits your company’s size and needs.
- Choose the best customer support: Quick, responsive customer support is essential, especially when dealing with technical issues. Check for multiple communication channels and user-friendly help resources.
Ready to upgrade from Zoom Phone?
Zoom Phone works well for some, especially if your team’s already deep in the Zoom ecosystem. However, if you’ve found it a bit limiting or just not the right fit, there are plenty of Zoom Phone alternatives available that offer more flexibility, better features, or a smoother overall experience.
One of the best alternatives to Zoom Phone that’s worth checking out is MightyCall. It’s simple to use, designed with small and mid-sized teams in mind, and offers the kind of tools that help you stay connected. This could be just the right fit.
