2025 was a BIG year for MightyCall.
We didn’t just develop and ship features — we improved and cemented their foundation.
MightyCall continues its mission to build a better call center platform for small and mid-sized teams. However, in 2025, we invested heavily in strengthening our product’s reliability. The result is a call center platform that’s simple to use, easy to manage, and powerful enough to support high-volume outbound calling. All of that beauty without the complexity or cost of enterprise software.
High availability & seamless redundancy infrastructure
This was our most important release of the year — and the backbone of everything that followed after that.
In 2025, we upgraded MightyCall’s infrastructure so you can stay connected even when something goes wrong. If one system or region has an issue, calls automatically continue through another. Zero disruption for agents or customers. This means no dropped calls or unexpected downtime. MightyCall is truly the platform teams can rely on during busy outbound campaigns and peak calling hours.
This foundation now powers all high-volume outbound calling in MightyCall, making it one of the most reliable solutions for SMB and mid-market teams running large outbound operations.
Major product releases in 2025
We build our product with a user in mind. We always listen to our customer feedback — and we ship what teams actually ask for. In 2025, that meant doubling down on outbound efficiency, usability, and control.
10-line predictive dialer with manual control
Our team has put a lot of effort into improving outbound calling efficiency and agent experience.
Now, an agent can dial up to 10 lines while keeping full manual control when needed. This, in return, can help teams reach more leads faster without sacrificing compliance, flexibility, or call quality.
Only a few outbound call center platforms offer this level of dialing power with built-in manual control, and they’re designed specifically for real-world SMB workflows.
Local Presence dialing
With Local Presence, your outbound calls display a local number that matches the recipient’s area code. That way, every call feels familiar right from the start. That personal touch doesn’t just build trust; it shows immediate results. There can be a noticeable increase in the answer rate of up to 30%.
Voicemail Drop
Voicemail Drop removes one of the most repetitive parts of outbound calling. With just one click, agents can leave a pre-recorded voicemail and jump straight to the next call. Instead of leaving the same voicemail repeatedly, messaging stays consistent, outreach moves faster, and agents spend more time talking to live prospects.
Custom user roles & agent statuses
“With great power comes great responsibility,” or whatever Uncle Ben told Peter Parker. As teams grow, control becomes essential.
With custom roles, permissions, and agent statuses, managers can shape access, workflows, and visibility to match how their call center truly works. No messy workarounds. It’s a smarter and more organized way to scale.
macOS desktop app
MightyCall now offers a native macOS desktop app for teams who spend their day on the phone.
The app delivers a faster, more stable calling experience outside the browser — with fewer interruptions and better performance for daily outbound work.
HIPAA compliance
MightyCall is officially HIPAA-compliant, enabling healthcare and medical organizations to communicate confidently while meeting strict privacy and security standards.
This opens the platform to teams that need both outbound efficiency and strong data protection — without moving to complex enterprise systems.
Recognized by customers — all year long
In 2025, MightyCall earned G2 Leader badges in every season – a yearlong recognition of consistent excellence. Can’t be modest on this one.
It’s a reflection of what matters most to us: consistent performance, reliable uptime, responsive support, and a platform teams genuinely enjoy using.y. Customer trust isn’t just our goal – it’s how we define success.
Looking ahead
With a stronger infrastructure, more advanced outbound capabilities, and continued trust from our customers, MightyCall is ready for what’s next — from deeper automation to smarter, AI-powered calling tools.
We would like to express our heartfelt thanks to the customers who rely on MightyCall every day, and to the team behind the scenes building software that delivers reliability and consistency.
