Great news for everyone who loves all things AI! We’re excited to roll out a major upgrade to our Answering Machine Detection (AMD) feature, integrating AI technology that raises the bar for call center efficiency and agent productivity. It’s a real game-changer!
Why AI AMD matters
Answering machines and voicemails can drain your agents’ valuable time and reduce overall customer engagement. Our AI-powered AMD now detects these calls with a remarkable 95% accuracy rate. We would like to humbly add that it’s one of the highest rates in the market. Maybe not so humble, but still. This new feature ensures that your team spends less time on dead-end calls and more time connecting with real customers.
Moreover, the AI detects answering machines in under 3 seconds, significantly speeding up call handling and dialer performance. Perhaps it sounds like bragging, but we’re very proud of our team’s hard work!
Boost agent efficiency and lower costs
What do you get out of this new upgrade? By automating the detection process with AI, agents can focus exclusively on meaningful conversations, improving engagement and closing rates. At the same time, your call center reduces labor costs by avoiding time spent on voicemails and answering machines.
Getting started
This AI-enhanced AMD feature is available now to all customers on our Power and Enterprise plans at no additional cost. Simply enable it in your Auto Dialer campaign settings and watch your team’s productivity soar.
Key takeaways:
- Precision detection: 95% detection rate means fewer false positives and less wasted time.
- Speedy identification: Less than 3 seconds to determine if a call has reached a voicemail or answering machine.
- Smooth integration: Available for both Progressive and Predictive dialing modes, ready to activate with a simple toggle in your Auto Dialer settings.
Ready to take your call center efficiency to the next level? Log in, flip the switch, and watch your agents spend more time talking to people and not machines. MightyCall’s AI AMD is here to save your team’s time and improve your customer connections!
