Can I Use WhatsApp Business with a virtual phone number?
There is no excuse to not combine Whatsapp Business and your virtual phone number to at least see how much your company can improve its customer communications
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There is no excuse to not combine Whatsapp Business and your virtual phone number to at least see how much your company can improve its customer communications
Laying out the advantages and disadvantages of WhatsApp for business paints a clear picture: using it is easy and helpful.
MightyCall is excited to announce our new built-in integration with the National Do Not Call (DNC) Registry, improving compliance and ease of use for small and medium-sized businesses using our call center platform. What this means for our users MightyCall has integrated with the National DNC Registry to ensure that our users can automatically screen…
As the days grow longer and flowers bloom, MightyCall puts awards into bouquets. This season, our commitment to excellence in VoIP and Call Center solutions has been recognized by multiple G2 Awards for Spring 2024, affirming our position as a leader in communication technology for small & medium sized businesses in the US and Canada.…
Customer service automation marks a significant transformation in how businesses manage customer interactions, integrating technology to improve support operations and the customer experience. This method employs specialized software to automate routine tasks and responses, enabling companies to focus more on complex customer issues and strategic efforts. From chatbots delivering immediate answers to CRM integration for…
Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explores the key codes necessary for every business. These codes are fundamental for improving customer satisfaction, boosting agent performance,…
Discover the ultimate compilation of call center software, each selected to empower your business with scalable, intuitive communication solutions. What is call center software? How does a call center phone system work? Types of call center solutions Contact center software vs call center software: what is the difference? The list of top call center platforms…
Call centers have long been one of the most important ways for larger businesses to keep in touch with their clients, be it a way to help clients with a product, to facilitate a return or other aspects of customer service. But increasingly, in the modern age, the call center is being replaced with the…