Best Dialpad Alternatives: Features, Pricing, Ratings

1. MightyCall

MightyCall, number one on our list of competitors, recently had an update, adding advanced cloud call center system functionality to its business VoIP telephony. Now its users can choose a plan that fits them best. Whether they need a full set of inbound and outbound contact center features or just the basic small business functionality.

With a sleek website and a helpful live chat, prices are made very clear and are offered in three tiers of price plans. Each comes with lots of cutting-edge business phone features, including live call monitoring and fully customizable call routing. They are far and away our best Dialpad alternative, check the comparison.

OS

MightyCall is available on both iOS and Android systems.

Features

MightyCall has a wealth of features which are attuned to the needs of small- and medium-sized businesses. The features list is the best of both of the worlds we mentioned above: quantity and quality.

• Toll-free and Local numbers
• Agent & supervisor workspace
• Call monitoring
• Auto dialer
• Intelligent call routing
• Multi-level IVR
• Call waiting
• Call queues
• Call notes
• Call analytics

Integrations

MightyCall offers integration with popular apps and tools, including:

• HubSpot
• Salesforce
• Zapier
• Zoho

What makes it better than Dialpad?

MightyCall offers more phone numbers, including local numbers, is cheaper, and has more key features. When put all together, this makes MightyCall into a fierce (and our number one) competitor of Dialpad. While it is similar to Dialpad in that both are internet-based, the similarities end there, as MightyCall takes the modern era and makes something truly helpful for small and medium-sized businesses.

3. Grasshopper

Grasshopper is a long standing and trustworthy telephony company. Like others on our list, they offer software like Dialpad. How? Unsurprisingly, they offer VoIP plans and offer many key features which come with those plans and that you may have already come to expect from companies like these. However, they differ in some key respects, such as the fact that they focus on smaller businesses.

OS

Grasshopper offers support for iOS, Windows, and Chromebook-based operating systems.

Features

Grasshopper offers both staple VoIP features and unique ones, such as:

• Virtual fax
• Call forwarding
• Extensions
• Instant response
• Call transfers
• Incoming call control

Integrations

• Zapier
• Skype

Pricing

The pricing for Grasshopper’s three tier plans are as follows:

• Solo: $29 per month
• Partner: $49 per month
• Small Business: $89

Best for

Grasshopper is best for very small businesses just starting out.

What makes it better than Dialpad?

Grasshopper is a company which is more focused on providing a solid well-rounded experience for very small groups of entrepreneurs (though it is in other ways similar to Dialpad), making it one of our best Dialpad alternatives. While they are more expensive than some other contenders, their wide array of offerings makes it worth it for those with deeper pockets.

2. RingCentral

RingCentral is a longstanding and very experienced VoIP company, having operated continuously and having provided customers with high-quality service for many years. Like some of the others on our list of possibilities, RingCentral offers price packages produced for large companies and for start-ups. They offer their customers a lot of different opportunities and are very flexible, making them a worthy program like Dialpad.

OS

RingCentral software functions on both Windows, Android, and iOS operating systems.

Features

Similar to Dialpad, RingCentral offers plenty of features for businesses:

• Voicemail to text
• Team messaging
• Document sharing
• Unlimited internet fax
• Hot desking
• Unlimited storage (in the highest tier)

Integrations

RingCentral puts a premium on ensuring the possibility of integration. They offer the possibility of integration with many apps, including:

• CRMs
• Microsoft Teams
• Salesforce
• Theta Lake
• Velvetech
• Chili Pepper

Pricing

RingCentral offers four distinct plans (all per user):

• Essentials: $29.99 per month
• Standard: $37.99 per month
• Premium: $44.99
• Ultimate: $59.99

Best for

Best for medium- and larger-sized businesses.

What makes it better than Dialpad?

RingCentral is one of our top Dialpad alternatives for a lot of reasons. When picking, it’s important to understand why. For one, the key reason for its placement on our list is because they offer a full suite of possibilities in terms of features in a way that others simply do not. Likewise, they offer larger integration capabilities than Dialpad and than most others on this list.

3. Grasshopper

Grasshopper is a long standing and trustworthy telephony company. Like others on our list, they offer software like Dialpad. How? Unsurprisingly, they offer VoIP plans and offer many key features which come with those plans and that you may have already come to expect from companies like these. However, they differ in some key respects, such as the fact that they focus on smaller businesses.

OS

Grasshopper offers support for iOS, Windows, and Chromebook-based operating systems.

Features

Grasshopper offers both staple VoIP features and unique ones, such as:

• Virtual fax
• Call forwarding
• Extensions
• Instant response
• Call transfers
• Incoming call control

Integrations

• Zapier
• Skype

Pricing

The pricing for Grasshopper’s three tier plans are as follows:

• Solo: $29 per month
• Partner: $49 per month
• Small Business: $89

Best for

Grasshopper is best for very small businesses just starting out.

What makes it better than Dialpad?

Grasshopper is a company which is more focused on providing a solid well-rounded experience for very small groups of entrepreneurs (though it is in other ways similar to Dialpad), making it one of our best Dialpad alternatives. While they are more expensive than some other contenders, their wide array of offerings makes it worth it for those with deeper pockets.

4. Vonage

Vonage is an app like Dialpad in that it offers services for small and medium-sized businesses and ensures that you have the features that said companies would need in order to properly utilize the benefits of a modern system. However, unlike Dialpad, it also offers services for much larger businesses. This is indicated by their more complex tier plan, which scales depending upon how many employees one has.

OS

Vonage, like the aforementioned programs, offers support for both iOS and Windows systems.

Features

Vonage offers some key features like:

• Busy Lamp Field
• Business SMS and MMS
• Call Conference
• Call Announce
• Call Blocking
• Call Logs

Integrations

Vonage has a lot of major integration possibilities with companies/apps like:

• Salesforce
• Microsoft Teams
• Microsoft Dynamics
• Slack

Pricing

Pricing is difficult to describe for Vonage, as the price for all three tiers varies depending on how many employees a client company has (the tiers are based around features, not how many employees there are). But when a company has five employees, the prices are as follows:

• Mobile: $17.99
• Premium: $27.99
• Advanced: $37.99

Best for

Vonage is best for a variety of businesses, but primarily medium to large.

What makes it better than Dialpad?

Vonage is a company which offers a lot more than Dialpad in terms of features and in terms of integration; the latter is especially useful since they integrate with so many highly used sites and programs like Slack and various Microsoft tools. The former is of course helpful, especially for larger companies who might be able to take greater advantage of some features.

5. Phone.com

At first glance, the fifth placement on our list may seem sketchy; after all, the name sounds like a website. But please don’t let the seemingly straight out of the 1990s URL fool you. Like Dialpad, Phone.com offers a solid and modern product, complete with all the features a company would need to be successful with clients and internal communication.

OS

Phone.com offers apps for both iOS and Android devices.

Features

Phone.com’s multiple features include:

• Video recording
• Address book
• Audio Conferencing
• Call blocking
• Call forwarding
• Call transfer

Integrations

Phone.com offers integrations with a few apps and companies. Here is a selected few:

• AllProWebTools
• Chrometa
• Zapier
• Zoho

Pricing

When billed monthly, Phone.com’s three tiered plans are priced as follows (all per user):

• Basic: $14.99 per month
• Plus: $19.99 per month
• Pro: $29.99 per month

Best for

Phone.com is probably best suited for smaller-sized businesses, though their video conferencing would be useful for medium-sized businesses as well.

What makes it better than Dialpad?

Phone.com seamlessly mixes video with audio in a way that Dialpad doesn’t quite match up with. Video as a concept is still relatively new in digital communications; until Zoom came around, Skype was effectively the only game in town, and other companies were so rare that “to Skype” became a way of saying video chat. This puts Phone.com in the position of being a strong competitor.

6. Aircall

Aircall is an experienced telephony company which tags themselves with the slogan: “The connected business phone for your CRM & helpdesk,” and they clearly have thought through ways to get you connected. As a result, there probably is something to their slogan. Which is of course why they’re on our list of services like Dialpad.

OS

Aircall works on Macs and Windows computers and offers apps for iOS and Android devices.

Features

• Voicemail
• Unlimited calls
• IVR
• Custom filters
• Call blocking
• Warm transfer

Integrations

At this time, Aircall offers Zendesk, Hubspot, Intercom, and other CRM integrations.

Pricing

Aircall is one of the pricier options. They have two priced tiers; the third requires you to talk to their sales staff:

• Essentials: $30
• Professional: $50
• Custom: Ask Sales

Best for

Best for smaller- and medium-sized teams.

What makes it better than Dialpad?

As a Dialpad alternative, Aircall’s prices may cause you to hesitate. But: you know what you’re getting and you know that you’re getting a quality product for the price.

7. Nextiva

Nextiva is a well known telephony company; they may be among the most popular on our list. They are a company which not only offers VoIP capabilities, but also offers a one-stop-shop for all of your communications: email, texting, and of course, calls and apps like Dialpad. This makes them stand out from practically all others on our list.

OS

Nextiva has a free app like Dialpad, and it’s available on iOS and Android phones.

Features

Nextiva offers lots of features, including:

• Voicemail
• Toll-free numbers
• Unlimited fax
• Screen sharing
• Unlimited video conferencing
• Voicemail transcription

Integrations

Nextiva offers integration with a couple apps:

• Salesforce
• Hubspot
• Microsoft Teams

Pricing

Like some others on our list, Nextiva’s tier prices change depending on how many employees you have. But when it’s 5-19 employees, the monthly price per user is:

• Essential: $29.95
• Professional: 33.95
• Enterprise: $43.95

What makes it better than Dialpad?

Nextiva offers a larger product than Dialpad. Being able to use one company for most of your communications makes it almost Google-esque, only Nextiva is actually focused on you as a user. This does make it more expensive to boot of course, but we think it’s worth it, which therefore necessitates it being placed on our list of telephony options.

Best for

Nextiva is best for larger businesses, as they’re geared toward offering capabilities for lots of employees.

8. 8x8

Coincidentally number eight on our list, 8×8 is a Dialpad alternative because they offer most of what you’d want in a VoIP company at a fair price. There is not a ton which is shockingly standout, but they do what they say they will do and they get the job done without any serious hiccups or problems along the way.

OS

8×8 is available on iOS devices, Android devices, and can be downloaded for Amazon Fire OS.

Features

8×8 has all that you’d want and more in a VoIP service:

• Auto attendant
• Intelligent call routing
• Unlimited calls to 48 countries
• SMS / MMS / Team Chat
• Video and audio conferencing

Integrations

• Salesforce
• Microsoft Teams
• Google Workspace
• 1CRM
• Copper

Pricing

• 8×8 Express: $15 per month per user
• X2: $24 per month per user
• X4: $44 per month per user

Best for

8×8’s cheapest tier can be used with very small or even solopreneur-sized companies.

What makes it better than Dialpad?

8×8 is, like some others on our list, clear cut and simple to understand even for the technologically uninclined, like Dialpad. Again, there is not anything extraordinary about them, beyond their decent number of integration possibilities. But what they do offer they do well, making them worth at least a peek if you’re considering making the switch to a new or different telephony company.

9. CloudTalk

CloudTalk is a unique telephony company as they are designed around getting you access to international markets. As a company, they have software like Dialpad, as they are a cloud-based competitor of Dialpad. Being cloud-based of course makes them extremely easy to get started with and gives you a secure, off-site place to store your, your company’s, and your client’s data.

OS

CloudTalk is available on both Microsoft-based operating systems and iOS.

Features

• Smart queueing
• Open API
• Voicemail recordings
• SMS text messages

Integrations

At this time CloudTalk offers Hubspot, Pipedrive, Intercom, Gong, and other integrations.

Pricing

CloudTalk offers four plans, more than most on our list. However, their cheapest plan, Starter, is truly bare-bones.

• Starter: $25 per month
• Essential: $30 per month
• Expert: $50 per month
• Custom: Contact Sales

Best for

CloudTalk is best for companies seeking to operate call centers from abroad.

What makes it better than Dialpad?

CloudTalk is extremely simple, straightforward, and easy to use, all things like Dialpad. For someone just starting out or someone who runs a very small company, this is a big plus. Of course, that is not the only plus, as they offer all of your standard telephony features, though they do not offer integrations. But when taken altogether, they have definitely earned their slot on our list of possible options for you to pick from.