VirtualPBX review


VirtualPBX is one of the oldest companies in the industry, having been around since 1997. With over 21 years dedicated solely to this industry, they’ve had plenty of time to iron out the kinks in their service. After a few slower years, the company recently released their DASH plans, which are updated with new engineering and prices.

Those DASH plans are geared toward small businesses; historically VirtualPBX’s services have best fit with larger enterprises. They still offer VirtualPBX Office plans for large companies.

There are a lot of positives to mention when discussing VirtualPBX, including their 99.999% call reliability, 24/7 customer support, a free 2-week trial, and the ability to port your number into the service not only for free, but by yourself. All in all, the company is well-known for their great software, array of features, and solid service.

However, they are far from perfect, and their plans are still among the most expensive in the VoIP market.

Here are the available DASH plans with the info provided on their pricing page:

Basic: Pro: Unlimited:
  • $12.99 per user
  • 1,000 minutes
  • 2 numbers
  • $26.99 per user
  • 2,500 minutes
  • 2 numbers
  • Audio conferencing
  • $34.99 per user
  • Unlimited local minutes
  • 1,000 toll-free minutes
  • 3 numbers
  • Audio conferencing

It’s paramount to understand that those prices are per user, and when you sign up you need to enter the number of users you will register.

That determines the flexibility of your system—it isn’t a service that’s easy to “game”. That means that unless you’re a solo entrepreneur, you should (at the least) double those prices before asking if they hold the best available value on the market.

VirtualPBX’s features review:

VirtualPBX’s Basic plan has every essential feature needed for a virtual phone system except for one key part of the process: an auto-attendant.

The auto-attendant feature is not included in the Basic plan, which means for 2 users (the default on their pricing page) you will pay $25 for a phone system that won’t route your calls as efficiently as other competitors.

Other key features are excluded from their plans’ prices as well, notably call recording, which will cost you $19.95 for Basic and Pro or $9.95 for the Unlimited plan, and the softphone bundle, which comes with what is described as ‘CRM Integration,’ but costs $29.99 per user on the Pro and Unlimited plans (it isn’t offered on the Basic plan).

Call recording has always been one of the best advanced features virtual telephony offers, and softphones are becoming more and more important as time goes on. To have to pay extra for both really hurts your wallet.

When you add up the charges for multiple users and key features, you will likely pay more for VirtualPBX than almost any other VoIP system.

VirtualPBX’s prices review:

Their basic plan, as mentioned above, amounts to $25+ while lacking key features. Since MightyCall offers the same 1,000 minutes and 2 numbers for $19.99 while giving you an auto-attendant and every other feature you need to run a simple setup, why spend more?

The same holds true for our Standard plan and their Pro plan: even with 2 users, you’ll pay $54 for 2,500 minutes and 2 numbers, before buying call recording or softphone access; our standard plan is $49.99 for 5,000 minutes, 5 numbers, and has powerful features like call recording and the softphone included in the package. The price disparity only grows for larger businesses since VirtualPBX makes you pay for every user.

Even their Unlimited plan doesn’t stack up; if your company cares about unlimited calling that much (our Ultimate plan offers 15,000 minutes), you likely have a lot of employees, so to pay $35 to get each of them access to the system will end up costing you a fortune.

Comparing MightyCall and VirtualPBX

MightyCall logo

virtualpbx-logo

Price per month $ 19.99* $ 12.99 per user**
Local or Toll-free numbers 2 2
Minutes Included 1 000 1 000
Text messages Unlimited No
User extentions Unlimited $ 12.99 per user
Call forwarding Yes Yes
Business hours Yes No
Visual Voicemail Yes No
Call queue Yes No
Auto-attendant Yes No
Conference calling Yes No
Availability status Yes No
Webphone for In/Out Calls Yes Yes
Click-to-Call Widget Yes No
Contact Us Widget Yes No
Call Back Widget Yes No
Social Media tracking Yes No
Conference calling Yes No
*Basic plan **DASH basic

All in all, VirtualPBX has a lot going for it, but even their new pricing plans will be a drain on most business’s expense accounts.

Don’t pay more when you can get a system with the same functionality and ability for considerably less.

Pick the right plan for your business

Get a 50% discount on MightyCall for your first month.

If you already have a virtual phone number, we can port it in for free so you can keep using it.

Basic

10/mon
19.99/mon
1 000 minutes
2 Toll Free or Local Numbers
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Standard

25/mon
49.99/mon
5 000 minutes
5 Toll Free or Local Numbers
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Call Recording

Voice to Text

Ultimate

50/mon
99.99/mon
15 000 minutes
10 Toll Free or Local Numbers
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Call Recording

Voice to Text

API

Softphones & Hardphones

All plans include

  • Unlimited Extensions

    Unlimited Text Messaging

    Customizable call routing

    Auto-attendant

  • Webphone

    Performance Reports

    Facebook & Twitter Integration

    Activity Queue

  • Conference calls

    Call Queues

    Web Widgets

    Voicemail to Email

  • 30 day money back guarantee

  • No Long Term Contracts

  • You can change your plan anytime