Here we cover questions that are most frequently asked by our potential and existing customers.
Let’s begin with several general points for those people who aren’t familiar with virtual phone systems:
What is a virtual phone system?
― A virtual (cloud-based) phone system offers the functional of a typical on-premises PBX (call forwarding, assigning extension numbers, call queues, auto-attendant, voicemail, etc). However, all the associated hardware is located at a service provider’s end ― you only pay for services you use, while installing and maintaining PBX equipment is not required.
What is a virtual phone number?
― A local or toll-free virtual phone numbers can be purchased from a service provider. Paired with a virtual phone system, it serves as a convenient business contact ― it’s possible to forward calls from a virtual number to any device(s). A virtual number allows you to conceal real numbers, improve consistency (only one number required), improve company image and retain your contact data even if you lose your cellphone or move from one office to another.
What advantages does a virtual phone system offer?
― A professional virtual phone system can help your business in many ways:
- Enhances accessibility (convenient forwarding via extensions, auto-attendant, call queues, forwarding to mobile devices and softphones, call-back requests, website integration);
- Improves call-processing productivity (shorter response time, fewer staff members needed);
- Makes teamwork easier (conference calling, task assignment, detailed communication analytics);
- Saves resources (no additional equipment required, BYOD compatibility, it’s possible to dispense with a live phone receptionist);
- Projects a professional image.
Who can benefit from using a virtual phone system?
― Cloud-based call-processing solutions can become a valuable asset for small/medium business owners and SOHO entrepreneurs. Such a solution will come especially handy if your business meets one of the following points:
- Works with customers directly (flawless customer support is required);
- Involves limited communication infrastructure and staff;
- Includes remote or highly-mobile employees, while connectivity is required;
- Consists of several distinctive departments and callers need to reach them directly;
- Includes several establishments (outposts, stores, cafes, etc.) controlled from single HQ;
- Operates remotely (online retailers and services).
The second part of our FAQ is dedicated to questions asked by those who’ve tried MightyCall demo.
How many users can I add? Is there an option to add more users?
― You can add new users up to the limit set by your rating plan. Basic package includes 2 users, Standard package makes 7 users available to you, while with the Ultimate package you can connect up to 25 users. It’s possible to unite users into groups and assign extensions per group. Also you can grant administrator rights to any user, thus making him/her able to add new users, change overall system settings, configure auto-attendant rules, etc. Contact MightyCall’s customer support team if you need more users than included with our Ultimate package.
What is the cost if I go over my monthly minutes?
― Talk minutes beyond your monthly limit are charged at 5¢/minute from your deposit account at MightyCall. Note that only 8% of our customers spend more talk minutes than included with a rating plan.
How much if I go over my monthly SMS?
― Pay-as-you go messaging is not supported. If you exceed 500 messages (for Standard plan), text messaging will be temporarily suspended until your next billing cycle comes around. However, it’s possible to get 250 SMS for $15 a month ― upgrade is available any time.
Can we add greetings of our own? How do we do it?
― Yes, you can. To add a greeting:
- Go to “Settings | Configure Call Flows”;
- Click on the “Greeting” block;
- Upload your greeting from a computer or record it via a phone;
- Save changes.
You can manage all your greetings at Settings | Add Greeting as well. It’s possible to set up different greetings for different situations in your call flow (for voicemail, for extensions, for whitelisted callers, for business/non-business hours, etc.).
Can we have group calling?
― Sure. You can unite users into groups and assign an extension number to the whole group. The call to extension will be forwarded according to existing routing rules (ringing phones simultaneously or in a user-specified sequence). Conference calls are also supported.
Can we have auto attendant?
― Absolutely. MightyCall’s automated attendant provides everything expected from a professional phone system: greeting your callers, forwarding calls to a specified location (user, group, voicemail), playing recorded messages etc. Auto-attendant’s voice menu and operation algorithms are fully customizable.
How does app work vs. web portal?
― MightyCall web portal account is the main tool for managing your virtual phone system. It gives you total control over the system settings, payments and optional features. On the other hand, the mobile application is a handy addition to the portal. It’s not possible to change system settings via the app, although once the service is personalized via the web panel, you’ll be able to use the application alone. MightyCall Mobile supports all the functions required for day-to-day work. The list of features includes:
- Inbound and outgoing calls from your business number using the cellphone;
- Status management (Available / Do not disturb);
- Notifications about system events (missed calls, voicemail, etc.);
- Access to voicemail and call records;
- Reading and writing SMS from your business number (if supported by the rating plan);
- Statistics on phone system usage and team performance;
- Checking and refilling your MightyCall balance (coming soon).
Can MightyCall work outside of U.S./Canada?
― MightyCall provides local virtual numbers within the U.S. and Canada only. It’s possible to route calls outside the North America, although this option will require a call to our customer support to activate.
How to setup Business Hours?
― The business/non-business hours feature allows you to set different forwarding rules and auto-attendant options depending on time and day of the week. After you’ve logged into your MightyCall account, select “Settings | Configure Call Flows” in our web interface. You will see a block “At all hours (24/7)” in your call flow diagram. Clicking this block opens a “Work Schedule” tab, where you should mark “Have business hours” to set up your busy hours and weekdays. As you can see, your call flow now has two modes. By selecting a desirable block and altering the associated settings you can create separate models for the system to act differently depending on whether an incoming call arrives during your business hours or outside them.