MightyCall Facebook & Twitter integration
- No missed customer requests from Facebook or Twitter
- Client service experts, not content managers, reply to requests
- Single task list from all communication channels
How integration works and why it’s awesome
MightyCall delivers connectors to Facebook and Twitter.
After that, direct messages from Facebook, mentioning your company on Twitter, and posting on your Facebook business page will automatically appear in the task list of the MightyCall account.
Tasks resulting from calls or text messages will fall on to the same list.
You can reply to a message from Facebook/Twitter directly from the MightyCall account.
The benefits of integration with Facebook and Twitter
With the integration of your virtual phone system with Facebook and Twitter, customer service and sales perform better.
Employees respond to requests from the social networks directly from the MightyCall account.
They don’t need to enter Facebook or Twitter interface, and they don’t change their focus on client service. They’re not distracted by irrelevant information, so abundantly presented in Facebook. So they work purposefully and quickly.
Who replies to client requests from Facebook and Twitter?
SMM and content managers? No!
With the MightyCall solution, it’s the experts in client service who do it. These are the same people who answer calls and text messages from customers.
Zero missed requests.
With phone system and social networks integration, you have a single task list associated with client calls, text messages, and messages from Facebook and Twitter.
MightyCall also lets you add to the task list requests from e-mail and web forms. You can comment on every task in the list, assign it to teammates and so on.
If customer requests from Facebook and Twitter are added to a common to-do list, you’ll never forget to answer. And you don’t need to periodically check Facebook and Twitter so as not to miss yet another request.