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Call Center Solution

Empower your mission: connect, communicate, and change the world with MightyCall

10,000+ SMBs trust MightyCall with their business communications
10,000+ SMBs trust MightyCall with their business communications

Vital inbound call center software features to empower your support team

Call routing

Being able to direct calls which are coming to your call center is one of the most important aspects of any serious inbound call center service. With this feature, you can preset the path that calls take. This can ensure that callers get to where they want to go - and that your agents can help where they are needed most.

Simultaneous ring

During certain high volume periods, you may need your staff to be able to scramble to pick up any calls which they can get. With the simultaneous ring feature, they can do that. Instead of having calls come into a particular agent or in a particular order, they simply ring everyone at once - first come, first served.

Call queues

Sometimes, however, you may simply get overwhelmed with callers. This is normal - it happens to any businesses during high call periods (plus, it’s not exactly a bad thing!). To help mitigate the issues which can accompany these high call periods, the call queue feature lets you have callers “queue up” and wait on hold.

Queue Callback

However not everyone loves being made to wait on hold when they are contacting a call center. That is why MightyCall gives the option to ask for a callback; their waiting spot becomes a virtual call, and the agent, when they have time, calls back the person, instead of the person having to wait on hold until speaking with someone.

Multi-level IVR

With this handy feature, you can potentially help customers get the answers they need without even having to speak to anyone, also freeing up your agents from having to deal with simple or quick questions.

Business Hours

One of the most important things you can do is make sure you do not miss incoming calls. With Business Hours, you can guarantee that, if your inbound call center service is not 24/7, you do not miss calls from outside your hours.

How to connect MightyCall to HubSpot

Connecting MightyCall with HubSpot is easy and only takes a few clicks. Just follow the instructions, and don’t hesitate to reach out to us at +1 (888) 256-8312 ext. 2 or support@mightycall.com if you have any questions. Best of all, the integration doesn´t cost extra, so you can take full advantage of the powerful benefits that this duo has to offer.

You can do it on your own by following these instructions:

  1. In your MightyCall account settings, choose CRM integration -> More integrations -> Install.
  2. Select the business numbers you want to connect to HubSpot. You can skip this step if you want to do it later.
  3. Sign in to your HubSpot account.
  4. In HubSpot, pick the right account to integrate with MightyCall.
  5. Confirm you want to connect the MightyCall app to your HubSpot account.
  6. If needed, test the integration by clicking Make a test call log.
  7. Enjoy the empowered duo!

Once connected, the integration will have its own tab in your account in the My integrations section, where you can always change any settings.

What are area codes of Seattle?

If you’re considering acquiring a local phone number in the city, you need to know which Seattle area codes are available. There are multiple registered in Seattle, with a prime area number example being 206 or 425. MightyCall offers phone numbers in Seattle, each with the trusty prefix.

In the table below, we’ve explained which areas are covered.

Area code

Area served Overlay

206

The city of Seattle, as well as neighboring Washington State locations. These include Bainbridge Island, Burien, Des Moines, Mercer Island, Shoreline, and White Center.
-

253

Southern suburbs of Seattle in addition to the southern part of Puget Sound (Tacoma and the areas around Gig Harbor, Roy, and Auburn), the western part of Pierce County, and southern King County.
-

425

Northern and Eastern suburbs of Seattle in addition to Bellevue, Renton, Redmond, Bothell, Maple Valley, Mountlake Terrace, Duvall, Everett, Issaquah, and Kirkland.
-

MightyCall for Solar Panel Installer | Solar X

Play video

The HubSpot integration was the decisive factor for the Solar X team when they were looking for a business phone system. See what Anthony Thorburn, the Solar X Sales Manager, has to say about the impact the HubSpot-MightyCall duo has had on their business operations.

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Solar X - the #1 solar panel installer in Canada

“With me in the management position, keeping track of when clients were called, appointments were being adhered to, and the amount of time that was spent on the phone. And sometimes people could forget to update the call log manually so having it automated, it’s just a manager’s dream.”

Anthony Thorburn, Sales Manager at Solar X
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Reliable service to keep
your customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

MightyCall user ratings:

Ease of use

VoIP average 8.7

Quality of support

VoIP average 8.7

Ease of setup

VoIP average 8.7

Why SMBs choose MightyCall as their call center software

MightyCall offers a reliable call center solution designed to keep growing with your business. This cloud-based software is made for SMBs, offering a powerful yet flexible suite of features at an affordable price, eliminating the need for expensive hardware or IT infrastructure.

Set up and go

MightyCall is user-friendly, allowing SMBs to set up and manage their call center operations within minutes. Its intuitive interface ensures quick adoption by staff, reducing the time and resources spent on training.
You can book a free live onboarding session with MightyCall and have one of our support agents guide you through the process.

inbound call center setup

Communicate with your clients

Manage the flow of both incoming and outbound calls and improve your performance. MightyCall enables direct communication with your clients, offering various features to help your agents with the call management, ensuring that every call is a step towards stronger customer relations.

Collaborate with your team

Upgrade your teamwork and direct calls to team members based on their expertise and availability. MightyCall’s features support real-time collaboration within your team, facilitating a more organized and productive work environment.

Supervise your agents

Oversee your agents’ activities and guide them towards improved performance. With MightyCall, you can monitor calls in real-time, offering immediate feedback and coaching to ensure high-quality interactions. This hands-on approach to supervision helps maintain service standards and fosters a learning environment for continuous improvement.

 

How Solar X, #1 Solar Panel Installer in Canada, Benefits from the MightyCall-HubSpot Integration

Before MightyCall, the phone system Solar X was using didn’t have any automations or integrations, so their busy staff had trouble keeping track of an extensive call log, losing too much time.

Linking data from MightyCall with HubSpot helped them streamline that process and organize the company call logs, a major factor in their customer communications improving.

It’s great just having a concise log on the actual file, so no need to go through a third party and export data and then sift through all of that. And sometimes people could forget to update the call log manually. So, having it automated, it’s just a manager’s dream.

– Anthony Thorburn, Sales Manager at Solar X

Integrate MightyCall with your favorite apps

Zapier

Zapier

Boost productivity by automating your workflows with the MightyCall-Zapier integration

Salesforce

Salesforce

The MightyCall-Salesforce integration empowers you to close more deals in less time

Zoho

Zoho

Optimize the work of your sales team with the MightyCall-Zoho CRM integration

Benefits of the MightyCall-HubSpot integration

Top-notch communication management

Leverage the combined power of the two apps’ databases to personalize your conversations. Automatically match existing contacts and create new ones, and gain instant access to a contact’s card with highlighted details about previous interactions and notes left by you or your colleagues.

Enhanced team productivity

After the two services are integrated, users don’t have to switch between platforms, which lets them manage their entire customer lifecycle, including inbound marketing, sales, and customer service, all within a single platform. This streamlines communication workflows and saves time by allowing team members to focus on their core tasks without interruption.

Advanced reporting and analytics

The integration provides users with powerful analytics and reporting tools to gain insights into their communication performance, track call activities and outcomes, and make data-driven decisions for effective management.

Best customer service

The advantages of the phone integration lead to improved customer relationships and better customer service at every touchpoint. Whether it’s a new or returning customer, or your sales or support team, the HubSpot VoIP integration ensures the best customer experience possible.

Scalable solution

This software integration offers a scalable solution to manage communication and customer interaction for organizations of all sizes, from small to enterprise-level. Once you sync call data with your CRM, there will be less restrictions to your business’s growth!

MightyCall lets you run business communications your way:   Simple Efficient Organized

See how MightyCall
can help your business

Book demo

No hassle. No commitment.
A 7-day test drive

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MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way

How to Get a business Number?

1

1 Make your choice

Decide what type of toll-free number your business needs: domestic, vanity, or international phone number

2

2 Select your number

MightyCall allows you to search for specific numbers

3

3 Set up your phone system

Add greetings, business hours and voicemail

4

4 Happy calling

Start using your number

What is an inbound call center software?

Inbound call center software is a technology solution that helps manage and streamline incoming customer calls in a call center environment. This software enables call center agents to efficiently handle and resolve customer inquiries, provide support, and ensure a positive customer experience.

As a contact center, you need to be able to make use of multiple types of inbound contact center solutions in order to talk to customers: calls, emails, chats, and other means of communication can all be a part of it. Inbound call management software which allows one agent to use multiple types of media is called omnichannel software; if one agent can only handle one type of media, it is called multi-channel.

MightyCall Inbound Call Center Solution
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for free
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Best practices for choosing an inbound call center platform

When choosing an inbound call center software, it is important to consider several factors in order to get the maximum and solve all your work tasks as efficiently as possible:

  • Pay attention to price: It’s important to think about how much the system costs. Prices per member can end up being higher than you think.
  • Analyze the holes in your system: What do you need to be doing better? There are likely tools that can help you solve existing problems – you should look into what they might be.
  • Figure out what your agents need: Talking to your customer service team is key. There are likely things they would appreciate having at their fingertips – find out if you can provide them with them.
  • See what help you might require: There may be certain customer support tools you know that you will need from a potential call center platform; get them before you need them, instead of making yourself need to scramble.
  • Keep in mind any changes you may have planned: Hopefully, your business is going to rapidly grow in the coming months. If you are transitioning to a work from home approach, or from a work from home approach to a more centralized location, be sure to prepare properly for that.
  • Talk to other contact centers: When picking new systems, it helps to talk to those who have already done so; make sure to ask others about their experiences.
  • Look up reviews: It helps to know what other users have thought about potential software. Did they like the service? Were the things you’ll be using most well received?
  • Try for free trials: Before committing to a service, make sure to give it a test drive – or at least take part in a demo.

Best inbound call center software

MightyCall

The best inbound call center software we have on our list is MightyCall. With dozens of features, including many which are key for call centers, this is an ideal call center solution.

Features

MightyCall Cloud Call Center

Pros

  • Automatic Call Distribution feature is great for inbound contact centers
  • Call recording is extremely easy to set up
  • Call Notes keeps synergy across your agents

Cons

  • Video conferencing is absent

Pricing per/user month, paid yearly, unless otherwise stated:

  • Core: $15
  • Pro: $20
  • Enterprise: Contact for details

Best for

  • MightyCall is best for SMBs to call centers.

Why MightyCall?

Cutting-edge automation

With our virtual receptionist feature, you won’t miss any crucial calls. Our intelligent routing system and automated greetings create a seamless and professional calling experience for your customers and increase customer satisfaction.

MightyCall Call Routing

Unparalleled multichannel support

MightyCall’s VoIP call center supports various communication channels. From voice calls to social media interactions, we ensure your customers connect with you effortlessly through their preferred mode of communication.

Tailored CRM integration

Our software for inbound call centers easily integrates with most internet CRM systems. This feature equips your team with necessary customer information, promoting personalized interactions and subsequently, improved customer relations.

Empowering analytics

Our advanced call analytics provide insights into your contact center operations. Through analyzing call durations, response times, and more, you can continually optimize your service, enhancing overall business performance.

Secure and reliable service

At MightyCall, we prioritize your data security. Our hosted VoIP solution uses secure VoIP technology, ensuring your call data is encrypted, giving you and your customers peace of mind.

Innovative customization

With our customizable call scripts, your call center team will always be prepared to provide excellent service and handle inbound calls. These scripts guide customer interactions, fostering consistent, high-quality communication.

Call center VoIP software from MightyCall is the choice for businesses aiming to leverage the benefits of cloud technology while experiencing our unique, customer-focused approach to service delivery.

How much does an inbound call center software cost?

How much inbound call center software for your business costs can vary dramatically in price, depending on the sort of software you are looking for. Some truly bare-bones inbound call center solutions are cheap as can be, less than ten dollars per user a month. Some, however, can be dramatically higher, in the upper hundreds. This is made more difficult by the fact that some services have hidden fees.

But MightyCall is clear-cut, with a simple to understand pricing scheme.

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MightyCall lets you run business communications your way:   Simple Efficient Organized

See how MightyCall
can help your business

Book demo

No hassle. No commitment.
A 7-day test drive

Start free trial
MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way