The Business SMS feature (text messaging) allows you to send and receive text messages to and from your MightyCall local (non toll-free) business number. Recipients can reply via their own SMS. Text messaging occurs on your mobile devices (the MightyCall mobile App for iPhone and Android).
- Text messaging is available for 10-digit local phone numbers.
- One message can be up to 140 characters. You can send larger texts up to three message parts.
- Text messaging does not support international numbers, short code, or multimedia messaging service (MMS).
How to enable Text Messaging
- First, you should enable Text messaging at the “Manage Business Numbers” section for the desired phone numbers.
- Go to the “Manage Business Number” section and click “Enable.” Please note your number must be SMS-capable to use text messaging. If your current number does not support text messaging, you can select another SMS-capable number by clicking a filter.
- Now you’re ready to send and receive texts using your MightyCall business number!
How to send and receive Text Messages via MightyCall
Send and receive SMS via the MightyCall Web Panel
- Go to “Activities” and click on “Send text message” to initiate a text message.
- Enter a phone number and your text message then click “Send.” If you have several SMS-capable phone numbers, you can select the desired one via “Send text message” from the drop-list.
- All incoming text messages will be added to your MightyCall Activity Queue. You can read, reply, reassign or complete these activities. Conversations are threaded within the activity.
Send and receive texts via the MightyCall mobile App
- Tap the [+] button at the main screen.
- You can enter your recipient’s number (To:), manually or from your phone address book.
- Enter your text and tap “Save.” Your message will be sent!
- You can also reply to your incoming Calls and Voicemails via texts.
- You can browse all texts (both sent and received) at the “Dashboards | Text messages” section.
How to disable Text Messaging
- Go to “Manage Business Numbers.”
- Click “Yes/No” to stop sending and receiving texts for the desired phone number. You can enable the Text messaging feature again at any time!
How to check your texts usage
You can check your Texts usage at the Summary Section. Note that the MightyCall Text package (15,000) includes both sent and received messages for all your SMS-capable numbers.
If you exceed 15 000 messages, text messaging will be temporarily suspended until your next billing cycle comes around. You can upgrade your account to the Ultimate plan to expand your text messaging capabilities!
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