Telephony User Interface (TUI)
MightyCall supports a Telephony User Interface (TUI). That means you can transfer, put your call on hold, or make a second (consultation) call just by using your phone keypad. TUI allows you to manage these calls in a number of ways.
Using TUI On Your Cell Phone or a Web Phone
You can use TUI with your cell phone or web phone numpad.
How to make a direct transfer via Cell Phone:
Press **101* to make a direct transfer.
“101” is an extension of a team member in your MightyCall account. You can use any phone number, for example 18882568312 as well.
How to make a Consultative Transfer via Cell Phone:
Press ## sequentially during a conversation and wait for an audio guide to play. The following options are available:
Press 1 — make a call to another person (a second line).
Press 2 — merge all active calls into a conference.
Press 3 — disconnect the second line.
Press 4 — return to the first line (the second line will be put on hold).
During a conversation press:
## 101 # [call another person (second line) … conversation with the second line] ## 1 or hang up — the initial call will be transferred.
## 101 # [call another person (second line) … conversation with the second line] ## 2 — a conference call for 3 members.
## 101 # [call another person (second line) … conversation with the second line] ## 3 — transfer the initial call to another party.
## 101 # [call another person (second line) … conversation with the second line] ## 4 — return to the first line, the second line will be put on hold.
- Dashboard (MightyCall Reports)
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- Telephony User Interface (TUI)
- How to set Caller ID (Call Display Control)
- MightyCall API Documentation
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