Interactive Voice Response (IVR) menu

Interactive Voice Response (IVR) menus allow callers to interact with a phone system via their phone’s keypad. For example, “Press 1 for Sales, press 2 for Support and press 3 to leave a voicemail.”

How to enable IVR

  1. Go to “Call Flows.”
  2. Click on the “Actions” block.
    IVR
  3. Select “Enable Voice Menu.”
    IVR 2
  4. Record your own greeting for voice menu and a media prompt for an incorrect input.
  5. Select the desired actions for numbers 0 up to 9.
  6. Select an action should a timeout occur (if a caller does nothing for a long time).
  7. Save changes.

 

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