Call Queue

A call queue allows you to manage large call volumes with limited staff, cut down on missed calls and voicemails, and present a professional experience for customers.

How to put a call into Queue

  1. Go to “Settings | Configure Call Flows.”
  2. Click on the “Actions” block.
  3. Select “Call Queue.”
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Select the team member you want to accept the calls and configure the call queue settings:

  1. “If all team members are busy, play” — here you can upload any media file you want or use the default.
  2. “Play the following music on hold” — here you can upload any media file you want or use the default.
  3. “If there are no team members available”, you can change the greeting and select an action for the call: leave a voicemail, call 1 extension, play audio, call a non-MightyCall phone number or disconnect.
  4. “Play invitation to leave a voicemail in…” — allows customers to leave a voicemail if they prefer not to wait in a queue.
  5. Do not forget to save all changes!
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