Black & White Lists

You can sort callers into “lists”: a “VIP” list for preferred clients, so you’re always ready to take their calls, and a “Black” list, to keep those pesky spam callers at bay!

1. Go to “Settings | Configure Call Flows”.
2. Click on the “From any customer” block.
3. Select a type of list — “VIP” or “Black.”
4. Enter or import phone numbers.
5. Record or upload your greeting and configure how to handle a call.
6. Save changes.