The MightyCall Mobile App for iPhone | MightyCall Support Portal

The MightyCall Mobile App for iPhone

How to download the app

You can download the app for iOS by clicking here.

Why do you need the mobile app?

We recommend installing the MightyCall mobile app to access the following features:

  1. Make and receive calls from your business number
  2. Send and receive SMS
  3. Quickly change personal settings on incoming calls
  4. Receive notifications regarding all activities, including missed calls and voicemail
  5. View tasks and history
  6. Listen to call recordings and voicemail
  7. Check and refill your balance
  8. See the availability status of colleagues and their assigned tasks
  9. Quickly change your status (Available – Do Not Disturb [DND]) so as not to receive calls when you are busy
  10. Block unwanted callers

How to make calls from the mobile app

MightyCall Mobile allows you to make outgoing calls on your mobile with your very own business number. This function allows you to both up your professional image by a notch and maintain your privacy. Keep your personal mobile number, well, personal!

There are two ways to make an outgoing call:

  • Via a Dialer
  • By clicking the Call button (for Missed calls, Voicemails or Texts)make a call via ios app

You can select one of 3 methods for these outgoing calls:

  • IP Telephony (the default, preferred method, required a good internet connection) – uses MightyCall talk minutes. Your customer will see your business number as the Caller ID during the outgoing call.
  • Mixed method – uses both MightyCall & cell provider minutes. Your customer will also see your business number as the Caller ID during the outgoing call. This method can be used if your internet connection is poor.
    • Note: For the above call method, be sure to specify the cell phone number on which the app is installed. If the number is specified incorrectly, this method will not work. The number can be specified in the Profile – Phone number section.
  • Via your cell phone – uses cell provider minutes. Your customer will see your cell phone number. This method can be used if you do not have an internet connection, but must make a call.

    calling methods in mobile app ios

 

How to receive calls in the mobile app

To receive incoming calls, you must activate the Mobile App feature. This can be done when you first log in to the app or later in the Settings – Receiving Calls tab. You may also do it in the web panel (Profile – My Forwarding Numbers).

You can also configure how you want to receive calls — to which numbers or devices and in which order you prefer the calls to be sent. To do this, turn on the desired numbers and select the dial mode: simultaneous or sequential. If you select the sequential mode, you can specify how many seconds you want to wait for an answer before moving on to the next contact.

receiving calls in mobile app

How to choose a business number for outbound calling via mobile app

If you have two or more business phone numbers, you can select the desired number for outbound calling at the Phone tab. Choose a business number for outbound calling from the list.

select business number for outgoing calls

Outgoing call pricing

Prepaid minutes from your account will be deducted each time you make an outgoing call.

Calls exceeding your monthly allotment of Talk Minutes will be billed to your Bank Account. The price of each call differs between countries. Check the rates page on the MightyCall website for more information.

 

How to send and receive SMS via mobile app

To send a new SMS message, tap the [ + ] button (Activities -> Dashboard).

how to send new sms

To reply using Text swipe left the call/voicemail/text and select Text. You also can reply via Text from the detailed view of the call/voicemail/text.

how to reply to sms via the app

How to see the availability status of your team

Each user can be seen under one of 3 statuses: Available, Do Not Disturb [DND], or Busy (On Call).

You can see the status of your colleagues on the Dashboard screen and in the Contacts -> My Team tab.

team statuses in the app

How to view account information and refill your bank account

Go to the Account section to see information about your talk minutes and bank account balance. You can also refill your balance (MightyCall Bank Account for international calling and calls over the talk minutes limit) via the app.

refill

How to set up your own ringtone

Go to Settings and select the default MightyCall ringtone or your own ringtone.

how to change the ringtone in the app

How to set up your push-notifications

Go to Settings – Push Notifications and enable or disable the desired push-notifications.

You can quickly turn Push Notifications on and off, select the Activities you want to be notified about and the business numbers from which to receive notifications (i.e. missed calls, voicemail, and SMS).

How to change presence status

Change your Present Status to Available or Do Not Disturb from your MightyCall Mobile App. Tap on the green icon in the top left corner and then tap on the Available – Do Not Disturb slide to change your Present Status. All incoming calls will be handled according to your Answering rules.

change presence in the app

Personal Settings

Using the MightyCall mobile app you can change your personal settings: your first and last name, and the phone number associated with the Mixed Method of handling outbound calls.

profile in the app

How to track other team members activities

You can see a list of all your team members at the Dashboard section. Tap to a name to see a person’s assigned activities.

filter by user in the app

How to listen to voicemail and call records

Go to the History section and tap on the call in the list.

Go to History – Voicemails to view and listen your voicemails.

You can also listen to Voicemails from the Activities list.

listen to voicemails

Activities queue

Monitor the different components to your business with the Activities Queue in your MightyCall Mobile App. Long tap for Android to quickly access, process and handle ongoing activities. Tap the Activity to see detailed information about it. You can also sort all activities by date or by priority. You can assign an activity to yourself or re-assign to another team member. There are different actions depends on the activity type. Swipe left and tap More to get more options for each activity.

Find out more by clicking on Detailed Information which gives you the following:

  • You can comment on any Activity. This comment will be shown to all users.
  • The History section records all information about the Activity status, including when it was created, processed or reassigned.
  • Activity type and contact information: For example, the phone number or customer’s name. You can also save contact information by clicking on the icon.
  • Messages: For example, voice mail and Twitter mentions.
  • Links to assign the activity.
  • Main actions: (depends on the activity type; for example, call or complete). You can reopen any activity listed in the Archived list if needed.

How to block unwanted calls

If you do not want to receive calls from certain numbers, select a call from the list of calls (History – Calls, Voicemails, Texts, Callbacks tab) and select the Block option from the menu. The number will be sent to all blacklists for your call flow. If there are no blacklists, they will be created for all currently existing call flows.

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