Troubleshooting Microphone Problems

First of all, check that you have a good connection and then follow these steps:

  1. Make sure your microphone and speakers aren’t blocked or muted, and are plugged in if you’re using a computer
  2. Try moving closer to the microphone, reducing background noise, or cupping your hand in front of the loudspeaker if you’re on a mobile device. If you’re using a headset, try using a different cable or plugging it into a different port.
  3. Check your audio
  4. Try playing a song or using another application with sound. If you can hear it, the problem may be with the other person on the call – ask them to follow these steps too.
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