How to set Caller ID (Call Display Control)

Caller ID is a highly useful feature for figuring out who’s calling you, and more importantly, for branding your business when you make phone calls.

Inbound and outbound Caller ID function a bit differently from each other, so here is how to set up both.

To set inbound calling to show your business number (so you know it’s a business call and not a personal one), go to the “Numbers & Widgets” page on your MightyCall account.
Call display control

Click “Call Display Control”.

Then Enable or disable the option to your liking.

Call display control 2

Outbound calling is a bit more involved. To have your company’s name show up when you call someone else, there are mechanisms outside of MightyCall’s control (no voip provider is able to control this alone).

There is a database called CNAM that controls Caller ID for outbound calls. For us, a company called Vitality provides this functionality—but we cannot fully guarantee it will always work, because both you and the person you’re calling need to be registered in the system (through a phone provider) for your company name to appear.

It’s important to note that CNAM is only available for local numbers.

Normally registering in CNAM costs $10, but MightyCall can do it for you at no charge!

To do so, please fill in this form: CNAM FORM.

We will in turn ask Vitality to add Caller ID to your number.

If your number is CNAM eligible (we will let you know if it isn’t), your Caller ID will be ready in about a week.

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