MightyCall or Grasshopper?
- Grasshopper provides a virtual number for entrepreneurs; MightyCall — not only a virtual number but a cloud IP PBX for entrepreneurs and small business.
- MightyCall is more feature-rich. See details
- MightyCall is cheaper by 20—100%. See details
- MightyCall manages client requests received not only by calls but also by emails, web forms, Facebook, Twitter.
Capabilities comparison table
Price comparison table
|Price||Minutes included||Price||Minutes included|
|* Price per one minute beyond the plans — 5ȼ||* Price per one minute beyond the plans — 6ȼ|
Both services are inexpensive, but overall, MightyCall is the cheaper option.
In the case of low traffic, saving is about 20%; in tariff plans with high traffic, saving is about 100%.
Product features and business benefits comparison details
MightyCall service is as easy to use as Grasshopper, but more feature-rich. Essential capabilities of MightyCall which are missed in Grasshopper are listed below.
What is better — traditional or IP telephony? Calls through PSTN (Public Switched Telephone Network) have better quality in case of the poor internet, but IP telephony is usually much more functional. So a service provider should have both. MightyCall has, Grasshopper does not.
MightyCall users can make and transfer calls to colleagues through short internal numbers, as well as users of any PBX. Users of Grasshopper can’t.
Quality of client service and sales heavily depend on this feature. With call recording you can:
- fix client requests and results of phone talks,
- check whether employees keep the call script, is their positioning of your company and goods right,
- reveal errors by inexperienced staff followed up with training,
- turn the best conversations with clients into training materials.
MightyCall has, Grasshopper does not.
The fastest way to turn visitors to your website into customers. No need to leave the site page to type the number into their phone! And this is 10 times more likely in the case of mobile site visitors.
Company “visit card” widget
“Contact us” widget to a website is easy to install and portrays your businesses information in an easy-to-read, attractive way. Your clients will be able to send a call-back request or emails, and call you directly from the website.
Flexible Call distribution
Imagine: you have a sales team and it is important that a calling client gets the fastest response. PBX can help you by forwarding calls simultaneously to all team members’ phones. The member who first picked up the phone wins the client.
Or another case: it’s important that all sellers get the same number of client requests. No problem, cloud PBX should ring round them in a circle.
And what if your team is a mix of qualified managers and newcomers? You could increase sales if the best managers get client calls first. Solution: cloud PBX should ring around managers in a predefined order.
Sometimes managers should perform some kind of post – call processing. For example, transfer order to production or type-in client requests to CRM. In this case, MightyCall cloud PBX could transfer incoming calls in the first place to the freest employee.
Different business situations require different methods of call distribution within working groups. The company should have a choice. MightyCall offers 4 call distribution method. Grasshopper includes in the tariff plans only one, and the second can be purchased for additional $10 per month.
Automatic Call Distribution (ACD) depending on time
What is the difference between Grasshopper and MightyCall?
Grasshopper’s service is built around personal-use scenarios. Customers can simply set hours, during which calls are forwarding to personal extensions.
With MightyCall, call forwarding and distribution are built around a business logic of call processing within a company. With the help of visual configuration tool, you can easily set such a scenario (unfeasible in Grasshopper).
In business hours, client Alice calls your company. The call is routed to the sales team, but all managers are busy. So the call is routed to a technical support engineer; if he/she can’t answer either, the call is routed to a receptionist and finally to voicemail.
Another client, Bob, calls your company in the evening. Since it’s out of business hours, the call initially goes to the engineer on duty; if he/she can’t answer, the call is routed to the receptionist, and lastly to voicemail.
Social media connector
Social media connector, as well as integrating email and web forms, enables you to check client requests from phone calls, Facebook, and Twitter and respond from one place. Your calls, emails, direct messages and mentions in social media will automatically be turned into ‘tasks’ and added to the activity queue. So you won’t miss an important message.
Grasshopper has no built-in conference capabilities and proposes only third-party (Citrix) conference calls suitable not for entrepreneurs, but for medium and large enterprises. For SOHO and small businesses, it’s too complex and too expensive. An entrepreneur needs a simple and free-of-charge tool to connect to a telephone conversation a few people, for example, an engineer and logistics specialist. Usually 2–6 persons is enough. This is exactly the way time-tested in-house PBXs run — and exactly how MightyCall runs.
A MightyCall user can set personal status as “available” or “do not disturb” to inform colleagues and PBX whether he/she is ready to receive a call.
It is convenient for internal communications: everyone can see whether his/her teammate is available to talk. And it makes customer experience better. Since PBX doesn’t forward incoming calls to busy managers, the time taken to answer is reduced.