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Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explores the key codes necessary for every business. These codes are fundamental for improving customer satisfaction, boosting agent performance,…
Discover the ultimate compilation of call center software, each selected to empower your business with scalable, intuitive communication solutions. What is call center software? How does a call center phone system work? Types of call center solutions Contact center software vs call center software: what is the difference? The list of top call center platforms…
Call centers have long been one of the most important ways for larger businesses to keep in touch with their clients, be it a way to help clients with a product, to facilitate a return or other aspects of customer service. But increasingly, in the modern age, the call center is being replaced with the…
February 2024 is truly memorable for MightyCall’s Call Center development, as we have dramatically scaled our system’s functionality by releasing an Auto Dialer for outbound campaigns. This feature makes MightyCall a full Call Center solution, complementing our Inbound Call Center capabilities released in summer 2023. Now, if your company has a wide list of contacts…
We’re excited to share that MightyCall has been recognized in the G2 Best Software Awards for 2024, securing a spot in the top 1% of products listed on G2. This award highlights our commitment to providing exceptional service and innovative solutions to small and mid-sized businesses. MightyCall’s achievement in the G2 Awards is a testament…
There are many ways to speed up the call center’s work progress; some are more direct than others. An automated outbound calling system will take on a large part of the mechanical work and will free your agents so they can focus on building your business relationships. What is an outbound dialer? How does an…
For customer feedback to work on a deep level, you need an effective strategy supported by everyone involved: CEOs, employees, and customers. Here’s how you can get maximum ROI from customer feedback.
The reality of working from home is transforming society as we speak. Find out why you should break free of the rigid 9-5 for good, not just as a temporary escape.
