Gain Instant Credibility With A Professional Phone Greeting

Edmund Tee
Edmund Tee
20 August 2014 Business Insights, Tips and Tricks

People want to talk to people. That’s why they call in when they have a problem. Sure, there is always e-mail or social media, but neither carries the immediacy and emotiveness of a one-to-one conversation on the phone.

That’s also the reason why it makes a lot of sense for companies use professional recordings on their virtual phone systems to answer a customer calling in.

As first impressions go, a well-received greeting is critical to how a customer perceives your company.

How a professional phone greeting affect your credibility

These are some aspects that you want to convey with your phone recordings:

You’ve called the right place

Firstly, a professional phone greeting that confirms that a customer has called the right place is more important than many people know. Thanking a customer for calling in not only assures him that he is doing the right thing to get in touch, but also lets him know he is going to be taken care of as a customer. Assurance and trust are topmost of what customers look out for.

You are important to us

This is so often said that sometimes the statement feels empty. Don’t just say it then — show it. Besides telling a customer that his feedback is important, a voice recording can remind a customer of a relationship that can continue to grow over time.

For example, when a customer is put on hold, he can be told about the latest loyalty programs rewarding customers who stick with your company.

We will get back to you

Sometimes, it is just impossible to answer every call. Even with large companies, not every call center may run 24/7. There may also be times when the call volume simply overwhelms staff. Always make sure a customer knows that he will get a call back. He wouldn’t know unless you told him, of course. This is where a voice recording comes in. Even if you cannot answer his call at that very busy moment, you can assure him that he is not neglected or deemed unimportant.

We know your concerns

There’s nothing like really understanding a customer inside out with sophisticated customer profiling. But even with a simple voice recording, you can strengthen a relationship. Have recordings prepared for times when you can predict why customers will call in.

These could be during periodic downtimes of a network or when your company is running popular promotions. Let customers know that you know why they are calling in and promise to get back to them if the wait on the line turns out to be too long.

If this article resonates with you and you would like to have a recording done by a professional voice actor, congratulations! Before you take the next step, make sure you take the time to write a good script. Good luck!

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