Eating Our Own Dog Food When It Comes to Customer Experience
Confused yet? Allow me to explain. Most of us would prefer that the people and companies who sell us stuff to actually use the stuff they sell. It’s called eating your own dog food, and it is a great way to make sure you have the best version of your product or service out there.
Well, since MightyCall is about customer experience and contact centers for SMBs, it made sense that we use our solutions to respond to our customers without fail, regardless of whether they are calling or emailing us, or reaching out to us on Facebook or Twitter.
But we figured that we could do a lot more. So we decided that we would help our customers become really good at giving their own customers a great experience.
And that’s the purpose of this blog and every piece of unique content we create — to help users of MightyCall blend our technology with tools and tips to WOW their customers.