Customer requests, questions and comments are aggregated from across the web, social media sites and your business phone number into a common activity queue. With a few taps of your finger you can quickly review and respond to customer requests making sure nothing is missed.
Activities get an expiration time-stamp the app uses to show overdue, up-next or waiting. Keep customers happy by meeting expected response times.
Scroll down from the dashboard and reveal daily statistics that show you the sources of customer requests to see which channels are most productive.
Scroll a little further down from the dashboard to reveal team performance statistics and simply click to review, reassign or comment.
Ensure followup by assigning an owner for each activity or touch the icon to assign it to yourself.
If the number or email exists in your contacts, you'll see the information. Or add the contact to you mobile with a touch.
Quickly respond to activities with a call, email or tweet using the appropriate native app based upon the type of request.