Phone Extensions: Get All Your Questions Answered!
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
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A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Business conversations are critical for understanding customer needs, training team members, and driving sales. With HubSpot’s Conversation Intelligence (CI) feature, your team can now explore the full potential of every conversation. Combined with MightyCall’s integration with HubSpot, you’re set for a transformative experience. Why is Conversation Intelligence a Game-Changer? Transcription Capabilities: Conversation intelligence from HubSpot…
When operating a call center, you and your army of agents need to be able to speak to as many people as possible in a day while, at the same time, providing a top quality call experience. Dealing with difficult to hear callers (or just plain difficult callers), accessing different information quickly, staying polite –…
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IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!
Suddenly, business is booming. You’re a SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. But that also means you have more callers, more connections which need to be made, and more customers needing help. You simply cannot handle it all on your own.…
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MightyCall, your favorite cloud-based VoIP provider, won new G2 awards: Leader, Momentum Leader in Call Center Infrastructure (CCI) & VoIP, and Small-Business Leader Award.