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When it comes to cohesion and company success, every business owner knows that effective communication is key. Without the ability to work together seamlessly and channels through which you can do so – internally with your colleagues and externally with your shareholders, clients, and potential clients – the communication process will be substantially harder than…
Dive into the world of Plain Old Telephone Service (POTS), the original telecommunication system that has connected voices across distances for over a century. Despite the rise of advanced digital solutions, analog POTS lines have a storied past and still play a role today. This article explores the fundamental principles, enduring presence, and how traditional…
Navigating the world of VoIP doesn’t have to be complex. This guide aims to explain what is VoIP and how does it work, making it accessible and understandable for everyone. Whether you’re a business owner seeking a more efficient communication system, a remote worker needing flexibility, or simply curious about how this technology operates, we’ve…
As businesses evolve and remote work gains traction, virtual calling is gaining popularity. This guide explores everything about what VoIP means: its technology, abundant features, cost metrics, and even its few limitations. Whether you’re a business leader, a remote worker, or simply curious about this transformative technology, you’re in the right place. Read on to…
Language barriers can often pose a challenge, making it difficult to connect with customers and team members who speak different languages. Which is why MightyCall is excited to introduce two new features in our mobile app: Voicemail-to-Text Translation and SMS Translation. Voicemail-to-Text Translation We’ve all experienced the hassle of sorting through voicemail, especially when there’s…
Your customer service team is a vital component of your business. Excellent experiences increase consumer satisfaction, while bad service pushes customers to your competitors. This means you need a failsafe hiring process to ensure you get the most qualified and high-caliber candidates for your company. In this post, learn how to hire customer service representatives…
This Fall MightyCall introduced the new Call Log feature to help you organize your call center management and get better analytics. Here’s a closer look at its functionalities: Role-specific access The Call Log, found under the Reports tab, provides a detailed record of calls for a specified time frame. Access varies depending on the user’s…
Customer-centric business models are conquering more offices by the day, and the efficiency of call center operations is crucial. A well-managed call center not only ensures seamless customer interactions but also acts as a vital touchpoint in a brand’s reputation-building process. Equipped with the right strategies and tools, it can significantly boost customer satisfaction, loyalty,…
