5 Steps to Choosing a Virtual Phone System

August 8, 2014

The days of being stuck at a table, waiting for a phone to ring, are over thanks to the cellphone. Yet, many businesses still find it hard to “get away” from the desk when it comes to the most important calls from their customers.

It’s time to rethink old practices and embrace the flexibility and new features that a virtual phone system can provide.Continue Reading Article >

Inbound Contact Center: Streamline Your Businesses Customer Service

August 7, 2014 Mustafa, our customer support rep

*Meet Mustafa, our Customer Support Rep!

For many small businesses, the owner takes care of all the important tasks. From sending out invoices to answering customer queries, he or his small team are in charge of making sure everything clicks into place.Continue Reading Article >

How Proactive Customer Service Turns Idle Time Into Revenue

August 7, 2014

Proactive Customer Service

Are your employees making the most of their downtime?

In any business, there are moments between tasks, meetings, or serving customers where your employees have nothing to do. Of course, employees need scheduled breaks during their work shifts. It helps them stay fresh. Also, 85 percent of employees say that taking regular breaks during the day makes them more productive, according to a 2014 study from office supplier Staples.Continue Reading Article >

Innovation of Phone Technology: Taking a Look Back [Infographic]

August 7, 2014

Communication has vastly changed in the course of human history. From smoke signals, to carrier pigeons, morse code, to the first invention of the phone in 1876 by Alexander Graham.

Continue Reading Article >

HTA TAO: How To Avoid Telecom Acronym Overload

August 4, 2014

 

acronym overload!

Don’t have enough confusion in your life? Check out Abbreviations.com’s list of telecom acronyms.

On this site, you can browse 2,524 acronyms and abbreviations, from “AA” to “ZUD,” all related in some way to digital telephony. You may even recognize a few terms such as “SIP,” “VOIP,” and everyone’s favorite, “PBX.”Continue Reading Article >

Top 4 Things Startups Who Bootstrap Still Need

August 1, 2014 4 Tips for Bootstrapping Startup

“Now listen, sonny, that’s not how we used to do things in MY day.”

Ever been told that before? If so, did it drive you crazy?

Especially when the advice being given was relevant during, oh, I don’t know, when the cool technology startups had green screens and floppy, noisy, storage.Continue Reading Article >

Join The MightyCall Affiliate Program and Earn $$$ Today

July 31, 2014

If your business is helping other small businesses, then you’re constantly thinking about two things: How can I provide additional value to my customers to keep them happy and earn additional incremental revenue at the same time? Here comes the MightyCall Affiliate Program to the rescue by giving you 20% , recurring revenue for every customer you refer to MightyCall! What are other MightyCall Affiliates and partners saying?Continue Reading Article >

How To Use A Multi-Channel Communications Strategy

July 31, 2014

Multi Channel Communication

Turning Noise Into Action With a Multi-Channel Communications Strategy

Multi-channel communications is a term that’s come into vogue in recent years. Basically, it means that a business uses all the communication channels at its disposal to actively listen to and engage with customers and prospects.

The telephone is but one channel in a business’ multi-channel communications playbook. Others might include Twitter, Facebook, Web chat, email, and text messaging.Continue Reading Article >

Your Small Business Needs It’s Own Phone Number: Here’s Why.

July 28, 2014

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No matter how small a business might be, it’s important to project a professional appearance to new customers and prospects. For example, an email address from your business domain has more impact than, say, a standard Gmail email address. The same is true with your phone number. If you really want your business to look professional, it should have its own dedicated phone number—even if you’re a sole proprietor.

Put another way, there are disadvantages to using your personal phone number, such as your own cell phone, as your business number, too.Continue Reading Article >

Ask Andy: What Are MightyCalls Coolest Features?

July 28, 2014

So you want to know what cool stuff MightyCall can do? Here’s a little list to show you why we’re the coolest Virtual Phone System around!

1. We let you filter out specific numbers (Great for solicitors and those pesky ex’s.)

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2. We give you the ability to set up business hours.Continue Reading Article >