People want to talk to people. That’s why they call in when they have a problem. Sure, there is always e-mail or social media, but neither carries the immediacy and emotiveness of a one-to-one conversation on the phone.
That’s also the reason why it makes a lot of sense for companies use professional recordings on their virtual phone systems to answer a customer calling in.
As first impressions go, a well-received greeting is critical to how a customer perceives your company.Continue Reading Article >