Ask Andy: Can I Export Call History Data?

July 8, 2014

You may want to export call history data in order see peak caller times, create a graph/table, or maybe even just for safekeeping. Here’s How!

From your mighty call navigation bar select the “Voice” tab, and from the drop down menu select “Call History.”Continue Reading Article >

Ask Andy: “My Voicemail Message Plays Multiple Times- How Do I Fix That?”

July 3, 2014

Sometimes when setting up your MightyCall account you will notice that your voicemail messages aren’t playing as you intended. Here’s some tips to help so you get the perfect behavior every time.

1. Select the “Voice” tab from your toolbar at the top of your MightyCall account and a drop down menu will appear:

personal

Continue Reading Article >

Internet Telephony Term Cheat Sheet

July 2, 2014

—Here are some terms that get thrown around our office that we think you should know. This way you’ll be better able to understand us better.

 

Internet Telephony Term Cheat Sheet

What is DID?
Direct Inward Dial (Phone #)

What is —Toll-free?
800 (888, 877, 866, 855, 844) phone numbers for both US and Canada.

Continue Reading Article >

Cell Phone Etiquette – Infographic

July 1, 2014

July is National Cell Phone Courtesy month and in honor of the observance, we created a guide on cell phone courtesy and tips. It is very important to be aware of your surroundings and the situation you’re in when using the phone in the courtesy of other people around you:

 

Cell Phone Etiquette

Cell Phone Courtesy Infographic

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It’s important to keep in mind these tips every day, especially when using MightyCall’s voice feature to attend to your customers. Not a MightyCall customer? Try out MightyCall now for free.








Ask Andy: Dial By Name

June 10, 2014

Another great hidden (not anymore!) feature of MightyCall is our ‘Dial by Name’ Directory. Extensions can be hard to remember if the customer isn’t holding your business cards right in front of them.

Dial by Name instructs your caller to dial the first three letters of the person they are trying to reach, confirms and calls that person.

Here’s what you need to do:

1. Record a new Greeting under Voice Tab and Greetings Tab Which is simply you speaking your name (Example: “Andy”)

2. Navigate to your personal receptionist and find the section marked ‘Dial by Name’ and add the greeting you just recorded

Dial by Name

 

Once your whole team has done these steps you can add the functionality to your ‘Receptionist’

receptionist dial by name

 

(Pro-tip: Make sure you let your callers know this is an option if you make it part of a single digit dial menu as shown here. Example: “Press 1 for MightyCall, Press 2 for our dial by name directory.”

As always, let us know if you have any other questions.

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Ask Andy: How to Use MightyCall’s Outbound Calling Feature

June 3, 2014

Andy Gundel, our Customer Success Manager, takes MightyCall React’s new outbound calling feature for a test drive, and helps first timers install the MightyCall React App on iPhones. Android vids to come soon!

 


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How to improve customer service with outbound calls

May 30, 2014

How To Improve Customer Service With Outbound Calls

Many of you have asked for a dialpad so you can make outbound calls from within your MightyCall app on your iOS or Android device. We get it, it’s important to be able to get back to customers and still be able to mask your personal cell number.

We heard you, and blessed with the coolest, fastest, and most responsive developers and product engineers on the planet, we delivered in a matter of weeks.

We are pleased like heck to announce the dial pad feature from within your MightyCall app – Android phones should already be updated, and iOS devices will be available in the coming days once Apple is done with its review of the new release.

We take great pride and pleasure in making a product that keeps getting better and better, thanks to your support and suggestions. Keep it coming!

Listen to what MightyCall MightyFan (ok, customer) Kevin Lake of Aquaria Guru has to say about the new dialpad feature.

Well there you go, some easy ways to improve customer service at your business!


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