Professional Greetings and Virtual Phone Systems

First impressions matter. That’s true for the dating scene, and it’s true for when customers call you for the first time.

This means that the kind of phone recording that they hear needs to be professional. Do it right, and you gain instant credibility. Do it wrong, and you might lose a business opportunity.Continue Reading Article >

Ask Andy: What Are MightyCalls Coolest Features?

So you want to know what cool stuff MightyCall can do? Here’s a little list to show you why we’re the coolest Virtual Phone System around!

1. We let you filter out specific numbers (Great for solicitors and those pesky ex’s.)

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2. We give you the ability to set up business hours.Continue Reading Article >

Ask Andy: How do I Install ClickConnect?

The click connect widget is used to stay in touch with customers. If any customers have a business inquiry you can embed the widget in your website and a customer can dial you directly from their website to receive instant feedback! Here’s how to make one!

From your MightyCall toolbar select the Voice tab & the drop down menu select Click Connect
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Ask Andy: How Do I Upgrade My MightyCall Subscription?

Businesses grow, and with that your MightyCall minutes and users amount may need room for growing as well.

Here’s how to upgrade your MightyCall subscription:

From your MightyCall navigation bar select “My Account” then “Billing”

My Account Billing

 

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Ask Andy: Can I Export Call History Data?

You may want to export call history data in order see peak caller times, create a graph/table, or maybe even just for safekeeping. Here’s How!

From your mighty call navigation bar select the “Voice” tab, and from the drop down menu select “Call History.”Continue Reading Article >

Ask Andy: “My Voicemail Message Plays Multiple Times- How Do I Fix That?”

Sometimes when setting up your MightyCall account you will notice that your voicemail messages aren’t playing as you intended. Here’s some tips to help so you get the perfect behavior every time.

1. Select the “Voice” tab from your toolbar at the top of your MightyCall account and a drop down menu will appear:

personal

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Internet Telephony Term Cheat Sheet

—Here are some terms that get thrown around our office that we think you should know. This way you’ll be better able to understand us better.

 

Internet Telephony Term Cheat Sheet

What is DID?
Direct Inward Dial (Phone #)

What is —Toll-free?
800 (888, 877, 866, 855, 844) phone numbers for both US and Canada.

Continue Reading Article >

Cell Phone Etiquette – Infographic

July is National Cell Phone Courtesy month and in honor of the observance, we created a guide on cell phone courtesy and tips. It is very important to be aware of your surroundings and the situation you’re in when using the phone in the courtesy of other people around you:

 

Cell Phone Etiquette

Cell Phone Courtesy Infographic

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It’s important to keep in mind these tips every day, especially when using MightyCall’s voice feature to attend to your customers. Not a MightyCall customer? Try out MightyCall now for free.








Ask Andy: Dial By Name

Another great hidden (not anymore!) feature of MightyCall is our ‘Dial by Name’ Directory. Extensions can be hard to remember if the customer isn’t holding your business cards right in front of them.

Dial by Name instructs your caller to dial the first three letters of the person they are trying to reach, confirms and calls that person.

Here’s what you need to do:

1. Record a new Greeting under Voice Tab and Greetings Tab Which is simply you speaking your name (Example: “Andy”)

2. Navigate to your personal receptionist and find the section marked ‘Dial by Name’ and add the greeting you just recorded

Dial by Name

 

Once your whole team has done these steps you can add the functionality to your ‘Receptionist’

receptionist dial by name

 

(Pro-tip: Make sure you let your callers know this is an option if you make it part of a single digit dial menu as shown here. Example: “Press 1 for MightyCall, Press 2 for our dial by name directory.”

As always, let us know if you have any other questions.

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Ask Andy: How to Use MightyCall’s Outbound Calling Feature

Andy Gundel, our Customer Success Manager, takes MightyCall React’s new outbound calling feature for a test drive, and helps first timers install the MightyCall React App on iPhones. Android vids to come soon!

 


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