Roofers Come Up Tops With a Virtual Phone System

Roofers score with virtual phone system

“For a small company like ours, we were able to put a professional greeting on a sophisticated phone system, and this immediately gives us a lot of credibility when prospective customers call.”

- Jose Vasquez, President, Mainland Roofing

It’s one thing to do quality work and impress customers. It’s quite another to do it so well that they rave about you to their friends.

And when those referrals come, the worst thing any business can do is to miss them.

Those two related business best practices are principles that have helped Mainland Roofing grow from a small outfit to the 20-person organization it is today.Continue Reading Article >

E-tailer Saves Money With Virtual Phone System

Virtual Phone System saves money for Greek Superstore

“MightyCall saves us money, so that was the clear choice for us. With MightyCall’s Virtual Phone System, I could be working from home, or be on a beach, and still take all my calls and not miss any customers.”

- Sevasti Panagiotopoulos, General Manager, Greek Superstore

By ditching its pricey business phone lines and using MightyCall’s virtual phone system instead, e-tailer Greek SuperStore saves more than $150 every month.

The e-tailer sells a wide variety of adult and children’s apparel, books, music and even concert tickets through its website. It also has a retail store in Astoria, NY.

Sevasti Panagiotopoulos, the General Manager of Greek SuperStore, said that with MightyCall’s rich call management features and affordable value-added plans, her company can serve customers and reduce operating costs at the same time.Continue Reading Article >

A Virtual Phone System Power Users Love

Virtual Phone Systems for Power Users

“With MightyCall, I can just log in and quickly re-route all my calls in seconds to the cell network with the best coverage, so it doesn’t matter if I am using my AT&T or  Verizon number.”

- Jon Berry, Owner, Green Olive Tree

Trust, reliability and great customer service are three things that Green Olive Tree and its owner, Jon Berry, stand for. They also happen to embody what MightyCall’s virtual phone system is all about.

Green Olive Tree, a company that designs and implements hosting solutions for small businesses, was started through Berry’s lifelong love for computing and a belief that technology could help businesses run by the average Joe.Continue Reading Article >

Virtual Phone System Lets Tour Firm Take Flight

Virtual phone system lets Alaskan tour operator work remotely

“MightyCall allows our business to be mobile and the team to work virtually, which is our main goal. Because our business is 99% Internet based, we don’t need a fixed location nor the costly infrastructure that includes fixed phone systems and staff needed to man the phones, as all these add to our operational costs.”

- Drew Fortner, Owner , Skagway Shore Tours

In a world where businesses no longer need brick-and-mortar shop fronts or centralized office spaces, MightyCall’s virtual phone system has allowed Skagway Shore Tours’ fast growing cruise excursion business to serve its customers regardless of where its network of agents may be.Continue Reading Article >

WeWork Members Pick MightyCall as Alternative to Google Voice

WeWork Tenant Picks MightyCall as Alternative to Google Voice

“I liked the added level of professionalism that MightyCall brings to our company, the way we can greet our callers with a professional virtual receptionist. It really complements our professional WeWork office space.”

- Benoit Haber, Partner, Opeus

When is free not free? When it gets in the way of growing one’s business, that’s when.

That was the experience of the founders of the Opeus Group, a WeWork member that provides professional services in the design and construction industry in the greater Washington D.C. area.

Continue Reading Article >

Moonlighting Entrepreneurs Kickoff 3D Replica Startup

3diality uses MightyCall for their virtual phone systems.

“People who use social media really appreciate it when they post something and we actually answer right away. We are able to manage everything from the phone, and this sold us on the service. Everything with MightyCall is MightyGood.”

- Grisel Gallardo, Co-Owner,  3Diality

Some folks moonlight by taking on a second job. But for an increasing group of entrepreneurs, moonlighting means starting their own business.

Just ask Leonardo Lopez-Mobilia and Grisel Gallardo, who started 3Diality, a 3D replica business while holding down day jobs. Both of them credit MightyCall for helping them manage their growing business despite the responsibilities of their full-time employment.

Continue Reading Article >

How MightyCall’s Activity Queue Helps Make You A Star

The latest customer to be featured on our blog is Yankie Grant of Rusty Yankie Productions. Grant came to MightyCall in need of a business number and found that the MightyCall’s many features best fit her needs. Yankie uses Facebook to post auditions, share tips and make announcements to her network. The Social Media Tracker helps Grant with the activity on the Facebook pages for both Rusty Yankie Productions.

Screen Shot 2014 RustyYankie

 

“You’re always looking for a different avenue that helps take the work off of you, and this is the way it happens”, said Grant.

 

THE BUSINESS OF SHOW BUSINESS

Rusty is the nickname of Grant’s business partner, so it was only right to combine their fun names and start a production company. As former actresses with years of production experience, Rusty Yankie Productions was born. Specializing in film, television and commercials, they do the casting of the cast and crew for most feature films in the Texas area.

 

Yankie and Rusty found that the virtual phone receptionist would be ideal for their business in order to never miss a call. The MightyCall number associated with Grant’s casting company allows her to receive calls from production companies in California and Chicago that film productions in Texas. This allows them to expand their business’ reach outside of the Greater Texas area.

Continue Reading Article >

Gaining Customers With A Local Business Number

Our latest customer comes from Asheville, North Carolina. We spoke with owner Nathan Silsbee of Greenstone Media on how MightyCall is helping his young company grow.

In a small city that was the hub for the arts and small business, there was a demand for web development and digital marketing services. Silbee’s background in web design made him the perfect candidate help small business owners build better businesses.
Continue Reading Article >

The Convenient Virtual Phone System

Anabolic Tech logo

The next customer to be featured on our blog comes from East Coast-based company Anabolic Technology, which uses MightyCall’s Voice Channel to keep up with daily customer inquiries. With his first clients being doctors, founder Richie Contartesi thought it appropriate to name his new company Anabolic Technology.

Said Contartesi: “I came up with the name Anabolic Technology because anabolic is the state of building and we’re building and designing websites.”

Contartesi had experience developing his own start-ups and wanted to help others get their businesses off the ground.

“That’s where it all started and Anabolic Technology kind of just took off from there”, said Contartesi.

WHY MIGHTYCALL MATTERS
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MightyCall Serves Up Contact Center for Ramen House

"With MightyCall, for $40 a month, every thing is taken care of for me. And MightyCall simply works.”  - Brannon Riceci, Founder and Co-Owner

“With MightyCall, for $40 a month, every thing is taken care of for me. And MightyCall simply works.”
– Brannon Riceci, Founder and Co-Owner

Completing our trio of customer success stories is Boke Bowl, a Portland-Based ramen noodle house that wanted to keep its business number despite having multiple locations. However, PABX solutions out there were simply too expensive and one-dimensional. Find out how Boke Bowl turned its MightyCall contact center into a customer experience management tool:

KNUCKLEHEAD. That’s what the “boke” in Boke Bowl means, and is a word the two founders of the fast-growing ramen shop in Portland often use on each other.

But when it comes to the food that they put before their customers, the duo don’t clown around.

Said Co-Owner Brannon Riceci: “What makes Boke Bowl special is its high quality, chef-driven ingredients that is priced at an affordable level, serve up quickly, with none of the pretense of table restaurants.”

Customer Experience is Key

So just about every ingredient is made from scratch, and Riceci rattles off some pretty impressive factoids, such as:

  • Work on noodles and buns is always being done at the Boke Bowl commissary.
  • Kimchi takes almost a week to ferment.
  • It takes three days to brew the broth.
  • It takes two days to prepare the pickles.
  • It takes less than a minute to lose a customer.

Even though Boke Bowl is not a full-service restaurant, it places a premium on customer service, and has optimized itself to give its customers a great experience.

Said Riceci: “It doesn’t matter if the phone is ringing with a big carryout order. The priority has to be the customer that is in front of us. But once we’ve served the customer, we need to be able check our voicemail from right behind the counter.

“No one makes calls from their desks anymore anyway, so it’s a huge plus that my managers can use MightyCall on their phones to return calls without their personal numbers showing. I’m not buying cell phones for my employees, and I’m not running extensions all over the place. It’s great.”

Contact Center for the Small Business

BokeBowl did not start out using the advanced contact center capabilities of MightyCall React from the outset, however.

Explained Riceci: “The whole reason for getting MightyCall in the first place when we opened a new location was that we wanted one number that would work for multiple locations. I didn’t want to add a new phone number to every newspaper ad that I ran, or print a batch of new menus to distribute.

“I looked at other VoIP PABX systems, and those cost up to $1,500 just to get started for equipment that would have to be maintained over time. With MightyCall, for $40 a month, every thing is taken care of for me. And MightyCall simply works.”

Given that the recipe to Boke Bowl’s success has been to provide an excellent product at a great value, served up with great customer service, it couldn’t have picked a better service provider than MightyCall.

Said Riceci: “We all understand that software is malleable, and hardware is not. It’s one of the benefits of paying a monthly subscription rather than buying the hardware. So you deal with the equipment, not me, that is your expense, not mine. But what I get is a continually improved MightyCall product.”


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