Why Having Too Many Phones Is Bad for the Environment

Too many phones, need a virtual phone system

 

Learn why having too many phones is bad for the environment, and how a small business virtual phone system can help eliminate this.

Many people today have multiple phones. Some carry two cellphones: one for work, one for personal use. We buy ‘disposable’ phones with pay-as-you-go plans, sometimes for international travel, in addition to the smartphone we already own.

But the cumulative effect of all these phones has an impact on our environment. (more…)

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The Comcast Customer Service Disaster: 8 Ways to Avoid It

blog4_ComcastCustomerServiceDisaster_img_v2

 

Telephone customer service recently received a huge black eye, thanks to an audio recording that went viral. The recording was of a phone conversation between a Comcast customer retention service rep and a customer trying to cancel his account.

The gist is that Comcast’s rep continually asked why the customer wanted to discontinue service and then persistently pushed Comcast products. The recording is well worth a listen, as it’s a textbook example of how not to provide customer support over the phone. (more…)

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Are You Ignoring Gen X and Gen Y Customers?

Gen X and Gen Y Communication Differences

Are You Ignoring Gen X and Gen Y Customers?

There’s a generational disconnect in how businesses communicate with customers today. And it might be costing you money.

 

In a late 2012 Forrester Research survey, participants in different age groups were asked if they prefer online customer service vs. talking with a service rep by phone. Generation Y (born 1980 to 2000) was the largest group to favor online communications, at 44 percent, followed by Generation Z (born 2001 and later) at 41 percent and Gen X (born 1965 to 1979) at 39 percent.

(more…)

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How Many Phone Numbers Do You Have?

Business Communications from MightyCall

The number of mobile phones is expected to exceed the world’s population this year, according to the International Telecommunications Union. Of course, many people, especially in developing countries, don’t have a cell phone. So this means that among those with mobile phones, many have a primary and secondary phone (the second one for work, most likely).

In addition, lots of us also have a Skype, Google Voice and Viber number. Some still hold onto landline phones because we’ve had those numbers for years and don’t want to lose them, even if we barely use our landlines anymore. (more…)

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